TAC Engineer

Role Summary

This role involves providing advanced Tier 2 and Tier 3 technical support for enterprise network and application delivery infrastructure. The position requires troubleshooting complex network issues, managing incidents, and collaborating across teams to ensure the stability and security of the network environment. It is suited for professionals with extensive experience in network engineering, offering opportunities to work on cutting-edge technologies and support critical systems.

Responsibilities

• Deliver advanced support for enterprise network systems, including routing, switching, load balancing, and security platforms.
• Troubleshoot and resolve complex network incidents involving Arista EOS, Cisco networking devices, and F5 BIG-IP systems.
• Analyze network data such as packet captures, logs, and telemetry to identify root causes of issues.
• Collaborate directly with customers in production environments to troubleshoot and resolve network problems efficiently.
• Manage cases throughout their full lifecycle, including documentation, resolution, and post-incident review.
• Work with engineering and operations teams to escalate and resolve intricate technical problems.
• Provide configuration guidance and best practices for network and application delivery solutions.
• Participate in on-call rotations and support maintenance activities as required.
• Maintain detailed technical documentation within ticketing and knowledge management systems.
• Support continuous improvement through knowledge sharing and process enhancement.

Qualifications

• Minimum of 5 years of experience in network engineering or Technical Assistance Center (TAC) support roles.
• Hands-on experience with Arista EOS switching platforms and Cisco routing and switching technologies.
• Proficiency with F5 BIG-IP systems (LTM, GTM/DNS, or ASM preferred).
• Strong knowledge of TCP/IP networking, BGP, OSPF, VLANs, VXLANs, and network segmentation.
• Experience troubleshooting Layer 2 through Layer 7 networking issues.
• Familiarity with packet capture tools such as Wireshark or tcpdump.
• Experience working with Linux-based systems and CLI troubleshooting.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced support environment with multiple priorities.

This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required. Active U.S. security clearance or the ability to obtain and maintain one (Top Secret/SCI; willingness to obtain a CI Polygraph).

Pay

Publishing Pay Range: $75.00 - $85.00 USD Hourly

Schedule & Location

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

Benefits

• Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services.
• Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans.
• Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more
• For more detailed information on benefits, please go to GDH's website under the tab for candidates.

Equal Employment Opportunity

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws.

Disability Accommodation

Applicants with disabilities who require an accommodation or assistance in applying and/o