Airline Station Trainer

Station Trainer

GAT Airline Ground Support is seeking a dynamic, dependable, and motivated individual to join our team of aviation professionals. As a Station Trainer, you will play a critical role in ensuring the effectiveness, consistency, and compliance of training across both customer service (above-the-wing) and ramp (below-the-wing) operations. This position supports operational excellence by developing, delivering, and evaluating training programs for frontline employees and leaders.

The Station Trainer is responsible for designing, delivering, and evaluating training programs to support customer service, ramp, and operational excellence. This role ensures that new hires and current employees are trained in accordance with company policies, airline requirements, and regulatory standards.

The Station Trainer works closely with station leadership and external training partners to assess training needs, implement improvements, and monitor the effectiveness of training initiatives throughout the employee lifecycle. This position requires strong judgment, initiative, and the ability to perform complex training-related tasks independently.

Key responsibilities include:

• Delivering initial and recurrent training for employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts, and regulatory-required training
• Providing hands-on training during the employee orientation period and evaluating training effectiveness through testing, quizzes, and performance observation
• Researching new training techniques and recommending enhancements to existing training programs
• Developing and implementing improvements to training materials and delivery methods
• Monitoring training effectiveness by regularly touring terminals and observing employee performance
• Assessing employee knowledge and operational readiness in both customer service and ramp environments
• Creating reports and summaries of training observations and presenting findings to station leadership
• Providing targeted or refresher training at the request of managers for employees under their supervision
• Maintaining accurate and up-to-date training records and documentation for all employees
• Ensuring all training activities comply with company policies, airline requirements, and regulatory standards
• Coordinating with trainers from other organizations to support additional training needs, including hazardous materials training
• Following all safety rules and procedures and immediately reporting unsafe or hazardous conditions
• Supporting station operations as needed based on airline activity or management direction
• Performing other duties as assigned

Requirements include:

• Must be at least 18 years of age
• High school diploma or equivalent (GED) required
• Minimum of one (1) year of aviation training experience required
• Familiarity with aviation customer service, ramp operations, and industry procedures
• Experience developing, delivering, or facilitating training programs
• Strong interpersonal, communication, and listening skills
• Ability to evaluate employee performance and training effectiveness
• Ability to plan, organize, and manage multiple training initiatives
• Ability to work independently with minimal supervision
• Sound judgment, creativity, and adaptability
• Must successfully complete all required training and maintain certifications
• Must pass a pre-employment and random drug screen
• Must pass an FBI fingerprint-based background check and obtain a Customs seal
• Must be able to travel on short notice as operational needs require
• Must be flexible to work variable shifts, including nights, weekends, and holidays
• Must be available to work extended hours on short notice during non-routine operations

Physical requirements include:

• Ability to stand, walk, bend, push, pull, and lift for extended periods
• Ability to repetitively lift up to 70 pounds, including in confined spaces
• Ability to work outdoors in all weather conditions
• Ability to work in environments with exposure to loud noise

Equal Opportunity Employer Statement

GAT Airline Ground Support is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin.