Case Manager

Case ManagerFriends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. The organization's mission is to empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. The vision is to believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstances.
Guiding principles include kindness, leadership, transparency, authenticity, positive influence, and the golden rule.
The motto is: It Takes All of Us to End Homelessness.
The purpose of the Case Manager position is to provide direct resident support and work to promote housing stability at the property. The Case Manager's role is centered on the person: helping residents navigate barriers, connect to resources, and sustain their housing. The Case Manager works within a clearly defined scope, ensuring that supportive-service matters are handled by the right role and escalated appropriately when needed.
Job responsibilities include:Serve as the resident's primary point of support for housing stability, acting as the connective link between the resident and the property/case-management systems around them.
Support residents whenever a need arises that affects their housing situation.
Handle resident questions related to supportive services.
Help residents understand lease terms and expectations; support resident understanding without directly enforcing the lease.
Help residents address the underlying barriers connected to lease violations, and log related conversations in HMIS.
Support residents with resources and transition planning when facing eviction or non-renewal.
Address behavioral or support-related barriers through individualized case planning.
Help residents identify resources or income solutions to address rent and delinquency concerns.
Support residents when a unit inspection fails, and follow up with them to help ensure the unit is ready to pass.
Help communicate resident-related barriers to Maintenance when they are relevant to a work order.
Support resident transitions during unit turns when applicable.
Coordinate resident support and services during move-in.
Assist residents with transition planning and connection to resources during move-out.
Handle resident complaints that involve a service or support concern.
Support affected residents during emergencies or safety incidents.
Document case-management involvement in incident reports.
Serve as the primary point of contact for connecting residents with community resources.
Serve as the primary point of contact for benefits, employment, and income support.
Own the development and maintenance of each resident's Housing Stability Plan.
Coordinate resident services with outside service providers, with proper authorization.
Follow established policies within the scope of the case-management role.
Provide relevant case-management information to support legal or compliance matters, within the limits of your authorization.
May recommend supportive considerations when a policy exception is being considered.
Represent resident supportive services in cross-department collaboration.
Make day-to-day case-management decisions within the scope of the role.
Remain accountable through the Case Management organizational structure.
Escalate unresolved or high-risk matters through Case Manager Supervisor and the Senior Manager-Case Management Compliance. Emergency situations must be addressed immediately according to established emergency procedures — the escalation pathway never delays an emergency response.
Full-time employee benefits include medical, dental, vision, life & disability, 401k, and EAP (Employee Assistance Program). Compensation is an hourly wage set at $19/hourly.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.
Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.