Work Cafe, Full Time Concierge, Madison Ave, NY

Work Cafe, Full Time Concierge, Madison Ave, NY

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

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The Difference You Make: The Work Caf Concierge is the primary customer-facing role within the Work Caf and is responsible for creating an environment that engaging, welcoming and professional for customers. They are responsible for the coordination of co-working, meeting facilities and room bookings within the space, including assistance with Work Caf events and programming. The Concierge will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Caf Relationship Managers and other Santander resources.

• Takes personal responsibility for delivering on Santander's and Work Caf's customer experience standards. Creates exceptional customer experiences with every interaction.
• Acts as first point of contact for all customers entering the Work Caf and directs customers to the appropriate area in a professional and engaging manner.
• Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
• Supports Work Caf Manager and Work Caf Events Manager with specialized Work Caf programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.).
• Supports the promotion of the services provided, co-working, room booking and events elements of the Work Caf.
• Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments.
• Support customers in the Work Caf by acting as a key point of contact. Takes ownership of addressing customer enquiries by directing them to the appropriate Work Caf area, facility, resource or business partners.
• Works closely with the third-party baristas and cleaners to ensure the Work Caf environment is welcoming and that all issues are dealt with effectively.

What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Associate's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• Qualifications: 1+ Years Customer Service Experience - Required. 1+ Years Communications, marketing or event-planning experience - Preferred. Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.). Passion for demonstrating and promoting digital products and services. Skilled in customer engagement and creating a sense of community in the space. Displays a credible, trustworthy and professional image at all times. Ability to manage multiple priorities. Attention to detail, problem solving, and the desire to be pro-active. Ability exercise flexibility and responsiveness. Strong interpersonal, communication, time management and organizational skills. Ability to comply with policies and procedures. Strong computer knowledge and Windows skills required.

It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range: Minimum: $30,000.00 USD Maximum: $47,000.00 USD

We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offeri