Preschool & Afterbell Family Services Administrative Assistant

Preschool & Afterbell Family Services Administrative Assistant

Leman Academy of Excellence Preschool & Afterbell Family Services Administrative Assistant Central Campus 26/27 SY

Our Mission: Leman Academy of Excellence offers a rigorous, classical education based on the traditions of Western culture where all disciplines are interrelated allowing scholars the ability to think independently and critically. We purpose to partner with supportive parents, pursue excellence, provide a safe and challenging environment, and instill morals and values in order to produce tomorrow's leaders today.

Core Values: Caution, Civility, Community, Classical Education

Position Summary: The Preschool & Afterbell Administrative Assistant serves as the welcoming face and primary point of contact for Preschool and Afterbell families, providing exceptional customer service and administrative support to ensure a positive, organized, and family-centered experience. This position supports daily operations by assisting with family communication, student arrival and dismissal procedures, phone and email correspondence, billing questions, program information, newsletters, menus, and other administrative tasks.

Essential Duties and Responsibilities:

Family Experience & Front Office Support

• Welcome Preschool and Afterbell families, scholars, and visitors with a positive, professional, and service-oriented attitude.
• Serve as the first point of contact for families entering and exiting the Preschool and Afterbell areas.
• Assist with arrival and dismissal processes while following all safety and security procedures.
• Maintain a professional and organized reception area.
• Respond to family questions and direct concerns to the appropriate staff member.
• Build positive relationships with families through timely, respectful, and solution-focused communication.

Communication Support

• Answer incoming phone calls and respond to emails in a timely and professional manner.
• Assist families with general questions regarding schedules, procedures, billing, menus, and program information.
• Support communication efforts by preparing and distributing newsletters, reminders, and family updates.
• Assist with maintaining accurate family communication records.

Administrative & Program Support

• Assist with Preschool and Afterbell billing inquiries, account questions, and payment communication.
• Support enrollment paperwork, forms, and administrative documentation as needed.
• Assist with maintaining program calendars, menus, and family-facing materials.
• Support data entry and record organization related to Preschool and Afterbell operations.
• Assist leadership with special projects and operational tasks to support program success.

Safety & Compliance Support

• Follow all Leman Academy safety, security, and confidentiality procedures.
• Monitor access to Preschool and Afterbell spaces according to campus protocols.
• Maintain confidentiality of scholar and family information.
• Support a safe, welcoming, and organized environment for all scholars and families.
• Understand that this role provides operational support and is not responsible for meeting classroom supervision or staff-to-scholar ratio requirements.

Requirements:

Required Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• AZ IVP Fingerprint Clearance Card / Background and Criminal History Clearance.
• First Aid/CPR
• Food Handlers Card
• Strong customer service skills and the ability to interact positively with children, families, and staff.
• Ability to maintain professionalism, confidentiality, and discretion.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced school environment.
• Proficiency with email, Google Workspace, Microsoft Office, and basic administrative systems.

Preferred Qualifications

• Experience working in a school, preschool, childcare, or customer service environment.
• Experience with billing systems, student information systems, or family communication platforms.
• Bilingual skills are a plus.

Knowledge, Skills, and Abilities

• Demonstrates alignment with Leman Academy's mission, vision, and core values.
• Provides exceptional customer service to families and scholars.
• Communicates clearly, professionally, and respectfully.
• Demonstrates reliability, flexibility, and a team-oriented mindset.
• Maintains a positive attitude and contributes to a welcoming school culture.
• Ability to wor