Field Service Technician/Engineer

Field Service Technician/Engineer
- ConnecticutTitle: Field Service Technician/Engineer
- ConnecticutCompensation Pay Rate: $29.00 to $43.00/hour ($60,320.00
- $89,440 annually) Pay rate based on applicant's skills, experience, training/education, certifications and licenses.
Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays and Profit Sharing BonusesLocation Naugatuck, CT – This position is based out of our Naugatuck Headquarters to support clients throughout Connecticut and occasionally in Western Massachusetts. Once training is completed, this position may be dispatched from an employee's home so long as it is within our service area. Employees are required to travel to our Naugatuck headquarters location during the workday to facilitate onboarding and training and as required going forward.
About Our CompanyNorcomCT, a leader in the wireless communications industry, is headquartered in Naugatuck, Connecticut. We specialize in the design, sale, implementation and support of wireless communications and other technology solutions for public safety, government, and commercial clients throughout Connecticut and Western Massachusetts. We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to succeed and grow, we are seeking talented, enthusiastic individuals to join our team of over 60 employees to provide world class products, solutions and support to our clients.
Duties and ResponsibilitiesDiagnosis, repair and preventive maintenance of electronic equipment, including RF, control and IT equipment at customer sitesPrepare, program, configure and stage equipment prior to installationDemonstrate operational aspects and features of equipment and systems and provide end user operational trainingDeliver equipment and materials to offsite locationsAssist implementation crews with physical installation of equipmentComplete field configuration and optimization of new systems and facilitate cutoverRepair electronic equipment which is installed in vehicles, at service center and at customer locationsAssist with the design of new systemsComplete documentation of activities, systems and materialsAssist support staff with the processing and updating repair ordersKeep vehicle and work area clean and maintainedOther duties as they may be requiredGeneral QualificationsTroubleshoot and resolve problems or escalate problems in a timely manner while following consistent, standards and approachesDocument all work, including updating cases related to service requests and other tasks in a case management systemBe a self-starter and work effectively with minimal supervisionBe on time for work and have consistent attendanceCandidates must have a diverse skill set that will allow them to think on their feet in a variety of situationsHave the ability to relate well to customers and co-workers and to explain technical information in basic, understandable termsMaintain a valid Connecticut driver's license and an acceptable driving recordAbility to pass company's and customer's background checksAbility to pass physical, drug test and proficiency testsAbility to be flexible in a dynamic and changing work dayAbility to travel out of state for training on occasionMaintain our company goals including honesty, integrity and ethical behavior at all timesExperience with or as a public safety end user or first responder is beneficialTechnical QualificationsKnowledge of basic electronics theory. Applicant must be familiar with basic electronics concepts such as:AC/DC voltage and current relationshipsUnderstanding of wire sizeSwitches and relaysResistance including color codeCapacitanceInductanceVoice/RF modulation/demodulationSemiconductors including diodes, transistor and ICsTruth/logic tablesFormulas such as Ohm's law, power law, capacitive reactance, inductive reactanceUse of oscilloscope and DVMWindows PC/server and networking experience or training. Applicants should be familiar with the following concepts and/or have experience with the following tasks:How to set an IP address on a computer and basic network configurationNetmask and its purposeGateway and its purposeBasic understanding of the function of DHCPWindows file structure and how to navigate itMajor server/network/PC component troubleshooting and replacementInstallation and configuration of Windows operating systemsThe concept of a domain and active directory for a Windows networkNetwork+ and/or A+ certifications are desired, but not requiredTrade school or certification program diploma or AS degree in electronics, electronic engineering or equivalent work experienceBasic math skills to support working equations used for electronics theoryThree-years field service or internal support experience is preferredStrong problem solving abilityAbility to read and interpret schematicsFamiliarity with various elect