Director, Technical Program Manager

Director, Technical Program Manager - Card Tech

Do you love driving complex technical initiatives and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program Manager, you’ll have the opportunity to be on the forefront of driving major technical transformations and scaling platform capabilities across Capital One.

About the Team:

Digital Commerce & Innovation (DCI) is a portfolio of technology platforms and solutions which support both enterprise and premium LOBs and delights our customers while revolutionizing the way our customers use and love our products and the industry at the same time. We will find synergies and efficiencies across the portfolio while driving autonomy, velocity, and agility as first principles. DCI domains include:

• Spend Innovation - Our team operates at the entry point for customer experience by delivering seamless spending technology. From onboarding users and digital payments to spend management and external integrations, we power high-trust transactions and actionable insights that drive real value for our customers.
• Loyalty - We power personalized and interconnected rewards and benefits for all Capital One customers. We incentivize and reward customers for their use of Capital One credit cards and products, aiming to attract customers, increase usage, and enhance retention by fostering active engagement with rewards and benefits.
• Travel Tech - We deliver and scale brand-defining experiences across Travel. We provide travel booking services, rewards, and benefits to Capital One customers. By supporting our strategic business goal to win at the top of the market we’re enabling next-level growth for Capital One.
• Card Premium Experiences - We create world-class experiences for our premium customers, including: AI, Concierge, dining, entertainment, lounges, and multi-user features. Together we create unmatched value in Capital One’s premium offerings.

In addition to leading a top priority technical program for DCI, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

What You’ll Do:

As a Director of Technical Program Management (TPM), we’re looking for someone that can help us lead programs that deliver on critical business goals and build large scale products & platforms that will help Capital One customers have incredible experiences.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

• Contribute to the organization’s TPM / Delivery strategy: establish operating mechanisms, maturity models, and tooling that scale across portfolios
• Drive development of and alignment on program roadmap anchored in business objectives, definition of done, technical solutions, and sequencing of dependencies
• Lead cross-platform technical investment planning and ensure architectural alignment toward long-term platform convergence and reuse
• Serve as an executive-level escalation point for program risks, influencing technology leaders to make data-driven tradeoffs between speed, cost and resiliency
• Ensure definition of measurable outcomes of platform success (availability, scalability, cost efficiency, developer velocity) and ensure delivery accountability across multiple engineering teams

Basic Qualifications:

• Bachelor's degree in a technical field
• At least 7 years of experience managing technical programs

Preferred Qualifications:

• 7+ years of experience designing and building solutions using distributed computing or service oriented architecture (SOA)
• 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
• 3+ years experience building highly scalable products & platforms
• 3+ years of experience with Agile delivery
• 3+ years years experience delivering large and complex programs - where you contribute to the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
• Experience in building systems & solutions within a highly regulated environment