Facilities Manager

ABOUT THE ROLE

The Facilities Manager is responsible for the technical and operational oversight of facilities across WellMed Optum Florida’s clinic portfolio, with a primary focus on ensuring safe, reliable, compliant, and well-maintained environments for patients and employees.

Initially, this role will provide hands-on oversight of the organization’s integrated facilities management partner while developing a detailed understanding of each clinic, its building systems, recurring issues, vendors, work orders, and facility needs. The Facilities Manager will be highly engaged in day-to-day operations, including visiting clinics, evaluating technical issues, managing escalations, reviewing service performance, and ensuring each location receives appropriate attention and timely resolution.

Over time, the Facilities Manager will help determine which services should remain outsourced and which can be more effectively managed internally. This includes developing internal processes, selecting and implementing facility-management systems, establishing vendor relationships, creating standards and procedures, and ultimately helping build an internal facilities organization.

WHAT YOU’LL DO Integrated Facilities Management & Service Delivery

•    Provide day-to-day oversight of the integrated facilities management partner and ensure contractual services are delivered consistently across the clinic portfolio.

•    Develop a detailed understanding of the IFM contract, scope, staffing model, responsibilities, pricing, service levels, and performance requirements.

•    Maintain direct access and visibility into the IFM work order and ticketing system.

•    Monitor work order volume, aging, response and resolution times, SLA performance, recurring issues, escalations, and clinic satisfaction.

•    Ensure clinics receive appropriate individual attention and that facility issues are resolved effectively and completely.

•    Regularly evaluate the IFM scope to identify services that could be managed more efficiently or effectively internally.

•    Establish KPIs, reporting, governance, and regular performance reviews for the IFM program.

Technical Facilities Management

•    Serve as the primary internal technical resource for facility-related issues across the clinic portfolio.

•    Visit clinics as needed to evaluate conditions, troubleshoot issues, assess vendor recommendations, and ensure appropriate corrective action.

•    Develop a working knowledge of major building systems across the portfolio, including HVAC, electrical, plumbing, roofing, life safety, building controls, generators, and other critical infrastructure.

•    Develop visibility into recurring or problematic building systems, including equipment condition, maintenance history, failures, repairs, replacement needs, and lifecycle planning.

•    Review preventive maintenance programs and identify opportunities to address facility issues proactively rather than reactively.

•    Evaluate technical recommendations, scopes of work, proposals, and vendor solutions to ensure they are appropriate and cost-effective.

Facility Risk & Issue Management

•    Coordinate the facilities response to building conditions, infrastructure failures, water intrusion, indoor environmental concerns, and other issues that could affect clinic operations.

•    Maintain appropriate oversight of assessments, corrective actions, vendor activities, schedules, documentation, and closeout.

•    Coordinate with landlords, consultants, contractors, clinic leadership, risk teams, and other stakeholders as appropriate.

•    Work to identify root causes and ensure corrective actions address underlying facility conditions.

•    Track recurring conditions and incorporate lessons learned into preventive maintenance and facility standards across the portfolio.

Clinic Assessments & Preventive Strategy

•    Conduct regular clinic visits and facility assessments to understand conditions and identify emerging needs.

•    Establish consistent facility-condition standards and assessment processes across the portfolio.

•    Identify deferred maintenance, equipment nearing end of life, recurring service issues, and potential operational risks.

•    Develop preventive and lifecycle maintenance strategies for major building systems.

•    Support capital planning and prioritization based on condition, risk, operational impact, and cost.

Vendor Management & Internalization Strategy

•    Develop a strong understanding of the existing facilities vendor network, scopes, pricing, performance, and geographic coverage.

•    Evaluate where direct vendor relationships or internal resources may provide better service, accountability, responsiveness, or cost efficiency.

•    Participate in v