Customer Service

A global manufacturer of industrial equipment is currently seeking a motivated Korean – English bilingual Customer Service / Inside Sales Administrator to support their office in the Buffalo Grove, IL area. The ideal candidate will have established work experience in customer service and logistics operations, and a positive, team-oriented mindset. This is a full-time, direct hire position with a comprehensive benefits package.
Customer Service / Inside Sales Administrator responsibilities include:Act as a point of contact for customers and internal clients regarding order status, logistics tracking, questions and issues, etc. via phone and emailPerform accurate data entry, receive and process purchase orders and return authorizations, and update logistics information and sales activity in the company system(s)Work closely with Operations and Sales departments to ensure orders are processed and demand is forecasted accuratelyAssist with product pricing and provide quotations to customersInterface with other internal departments and external suppliers (both domestic and international) to ensure timely delivery of productsProvide customer service and resolve issues with purchases, warranty issues, and delivery as neededTrack inventory and ensure adequate stock to fulfill product requests and purchasesAssist as needed with administrative tasks, including assisting with booking for internal events, booking travel, and assisting with distributing sales reports and commission reportsOther duties as assignedCustomer Service / Inside Sales Administrator qualifications include:Fluency in Korean and English languages, including speaking, listening, reading, and writingGood communication and collaboration ability in a multicultural environmentAt least 2-3 years' work experience in sales administration, purchasing and inventory control, or inside sales, preferably in a manufacturing environmentAbility to be self-sufficient and work independently with minimal direct supervisionStrong computer skills and experience in Microsoft Office applicationsStrong problem-solving and time management skillsCompensation Includes (but is not limited to):$50,000 – 55,000 annual salary with eligibility for company bonus programMedical / Dental / Vision / Life Insurance, etc.401k program with company matchActiv8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.