Client Coordinator
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Chicago, IL, US
Salary Range: $20.00 To $22.00 Hourly
Job Summary
Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.
Job Responsibilities
- Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
- Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
- Daily monitoring of Dashboard, and follow up with caregivers and clients.
- Trades off responsibilities for being “On call” every other month.
- Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
- Completes client monthly calls according to policy and documents in the client's file.
- Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
- Ensures best matches between caregiver and clients.
- Ensures compliance with the care plan and accurate documentation of all care plan tasks.
- Participates in staff training and operational meetings.
- Performs clerical work, such as filing, uploading, copying, or faxing.
- Perform other job-related duties as assigned.
Required Skills/Abilities
- Demonstrated customer service and communication skills, problem solving, and attention to detail.
- Technical proficiency in utilizing computers and generating reports.
- Able to speak, read and write English & Spanish fluently.
- Able to speak other languages is an advantage.
Education and Experience
- High school diploma or equivalent.
- 2 years of experience in a customer service role highly preferred
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
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