Field Applications Scientist/ Senior Field Applications Scientist, NAM

Position: Field Applications Scientist/ Senior Field Applications Scientist, NAM

Position Type: Full-Time

Department: Scientific Support

Location: Remote, with preference for candidates based in the West Coast United States. Must be close to a major airport (within 30 miles).

Experience: MS required; 4+ years of experience in a Field Applications role. Candidates with 8+ years of relevant experience may be considered at the Senior level.

Watchmaker Genomics is a global life science company based in Boulder, Colorado with an R&D and Production facility in Cape Town, South Africa. Our team is passionate about innovation and values collaboration, creativity, and scientific rigor.

We believe that the intersection of biology, engineering, and computer science presents exciting opportunities for developing novel technologies that promote research and improve human health. Watchmaker Genomics specializes in the design, development, and production of DNA- and RNA-modifying enzymes that enable high-growth applications in genomics, molecular diagnostics, and personalized medicine.

Position Summary

Watchmaker Genomics (WMG) is inviting applications for the full-time position of Senior Field Applications Scientist / Field Applications Scientist, North America (remote), with preference for candidates based in the West Coast United States.

This position reports to the Associate Director, Field and Automation Support and will be mainly responsible for providing field technical support for Watchmaker’s Next-Gen Sequencing (NGS) and precision enzyme product portfolios. This position will support the North American technical team by providing pre- and post-sales technical and scientific support, including presenting technical content to customers, co-travel with sales team members, attending and/or presenting at conferences and assisting with various marketing activities. This position is field based, with approximately up to 75% travel within the US (potential for some international travel).

The position is expected to have a deep technical understanding of our current product portfolio, maintain knowledge of current and new NGS products, workflows-associated applications, competitor products and NGS support offerings, and identify and elevate changes in the market dynamics. This position is also accountable for providing customer feedback on WMG products, in addition to identifying unmet customer needs that will enable the development of new and innovative products.

Responsibilities

• Responsible for providing pre- and post-sales technical and scientific support, both onsite and remote, for customers across WMG’s NGS and precision enzyme product portfolio.
• North America-based travel (up to 75%) activities including co-travel with sales team members, meetings with key customers, providing training and troubleshooting, and participating in trade shows/conferences. Possible opportunity for international travel.
• Provides deep product knowledge to solve customer challenges. Triages issues, troubleshoots investigations, and identifies solutions.
• Creation of training material, and presenting technical content to new or current customers.
• Inform and implement processes as a part of our North American-field based scientific support organization.
• Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings.
• Provide customer and market feedback on WMG products; Identify and communicate unmet customer needs that will aid in the development of new and innovative products.
• Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting.
• Support marketing activities including generation of customer-facing technical content (i.e. posters, app/tech notes, white papers, webinars) as well as participating in and presenting at trade shows/conferences.
• Participate in sales, marketing, and product strategy meetings when appropriate.
• Follow best practices and documentation requirements for customer-related activities and events in CRM.
• Additional duties as required within the remit and responsibilities of the role.

Skills and Requirements

Relevant experience providing field-based applications support for next-generation sequencing (NGS) experiments and/or other advanced genomics applications. Relevant experience includes working in high-throughput sequencing labs developing, optimizing and troubleshooting NGS workflows both manually and on automated platforms and managing large sequencing projects.