Director, Web Product Management

Director, Web Product ManagementBuilding trusted markets — powered by our peopleAt Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.
PLEASE NOTE: To support strong partnership and team connection, this role follows a four day in office work model.
Location OverviewCboe HQ is located in the historic Old Post Office district, it's a landmark that blends classic architecture with modern amenities. The building features expansive spaces with high ceilings and large windows, offering an abundance of natural light and panoramic views of the city skyline and the Chicago River.
With its prime location in the heart of downtown, the OPO Building provides easy access to major transportation hubs, including Union Station and multiple CTA lines, making it convenient for commuters. The building is home to a variety of amenities, including restaurants, a fitness center, and collaborative workspaces, creating a vibrant and dynamic work environment in one of Chicago's most iconic areas.
Role OverviewThe Director, Web Product Management will own the strategy, architecture, and day to day operations of our web content management platform. This role is the senior-most technical and strategic owner of our CMS ecosystem (Contentful), responsible for ensuring the platform scales to support a complex, multi-audience global financial exchange — spanning brand, our core businesses, and regional sites. This individual will bridge marketing, IT, and external development partners, translating business requirements into platform capabilities while driving governance, personalization, and content operations maturity.
Your responsibilities will beOwn the end-to-end strategy and roadmap for Cboe's CMS platform, ensuring it meets the needs of a multi-audience digital ecosystem.
Serve as the primary business and technical liaison between Marketing, IT, and external development/implementation partnersDefine and enforce content architecture, taxonomy, and governance standards across business units to ensure consistency, scalability, and reusabilityBe the lead and evangelist for personalization and A/B testingLead evaluation and implementation of platform capabilities, including workflow automationPartner with Legal, Compliance, and IR stakeholders to ensure platform architecture supports regulatory and disclosure requirements specific to a financial exchangeManage vendor relationships, licensing, and contract negotiations for CMS and adjacent martech toolsOversee contractors/agency partners responsible for content operations and updatesEstablish KPIs and reporting to measure platform performance, content efficiency, and business impactDrive change management and training to increase adoption and self-sufficiency across content-owning teamsStay ahead of CMS/martech trends and advise executive stakeholders on platform investment decisionsThe ideal candidate has10+ years of experience in web platform ownership / product management, digital marketing technology, or content strategy, with at least 4+ years in a leadership roleDeep hands-on experience with enterprise CMS platforms (Contentful strongly preferred); familiarity with headless/composable architectureTrack record of managing complex, multi-stakeholder web ecosystems — ideally in financial services, regulated industries, or large enterprise environmentsStrong understanding of content architecture, taxonomy design, and personalization strategyExperience partnering with engineering/IT teams and managing external agency or contractor relationshipsExcellent executive communication skills; able to translate technical platform decisions into business rationale for senior leadershipProven ability to build business cases, manage budgets, and justify headcount/vendor investmentBachelor's degree required; advanced degree a plusPreferred Experience in financial markets, exchanges, or highly regulated industriesFamiliarity with Contentful specifically, including enterprise pricing models and integrationsExperience standing up governance frameworks for a growing marketing organizationBenefits and Perks of working for Cboe Global MarketsWe value the total wellbeing of our people – including health, f