IT Technician 5

University of Nevada, Reno The University of Nevada, Reno is recruiting for an IT Technician 5 position within the Office of Information Technology (OIT) User Services. The technician will work as a member of the Endpoint Services unit and will be responsible for supporting and managing endpoint devices across the University's central campus and offsite locations. This includes the deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computing devices and peripherals, including computers, laptops, printers, and other related technologies. Responsibilities may include troubleshooting hardware, software, and operating system issues; installing and configuring software; and supporting applications such as Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies. This position is called upon to transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible. Duties also include evaluating and recommending replacement parts and hardware upgrades for institutionally owned equipment; performing equipment relocations, replacements, and modifications; deploying new endpoint devices using established imaging, configuration, and management processes; coordinating deployments with department personnel; performing data transfers in accordance with University, OIT, and departmental data security requirements; and advising departments on University-approved surplus procedures to ensure the secure disposition of institutional data and equipment. The position also supports device lifecycle management activities and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces. Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; One (1) year of relevant experience as an IT Technician 4 in Nevada State service; A valid Class "C" driver's license or higher operator's license is required at the time of appointment and as a condition of continuing employment. Experience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats. Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation to support deployment, configuration, reporting, and operational efficiency. Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management. Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces. The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate's qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code. Employees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. NV PERS Contribution Rates "I'm so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. I'm completely secure and confident that my retirement will always be there for me." Rich retirement plan
- Retirement Calculator Health insurance options including dental and vision
- Health Insurance Life insurance, generous annual and sick leave
- Classified Benefits Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options. Reno is proud to be a University town Many local businesses offer discounts to WolfCard holders Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues. Classified Staff Grants-In-Aid Benefit For more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grant-In-Aid Benefit Additionally,

we offer
a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). Office of Information Technology department provides computing, software, and communications support services to students, faculty, and staff throughout the University. The department manages and supports software development, a