Customer Support
3 days ago
United States
IFL
Full-time
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Operations
Full-Time
On-site
Rate : $12 USD per hour
During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions) This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point of contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply
Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR :
Safety -Promote customer safety throughout their time in the wind tunnel and facility
Service
- Maintain a positive and friendly attitude that excites customers about the experience and assists them in a timely manner Service
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through Additional Responsibilities
- Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing-related photography, video, and social content capture for promotional usage. Must be 18 years of age or older Weekend availability is required High school diploma or equivalent (required) Exceptional customer-service skills Confidence in phone and face-to-face communication Ability to resolve conflicts, to multi-task, and to understand customer needs Basic computer skills Competitive Salary and performance bonus opportunities Medical, dental, vision and supplemental plans Company Holidays 401k retirement investment Private Wellness Coaching Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services) Ongoing training and development program Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. #
- Maintain a positive and friendly attitude that excites customers about the experience and assists them in a timely manner Service
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through Additional Responsibilities
- Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing-related photography, video, and social content capture for promotional usage. Must be 18 years of age or older Weekend availability is required High school diploma or equivalent (required) Exceptional customer-service skills Confidence in phone and face-to-face communication Ability to resolve conflicts, to multi-task, and to understand customer needs Basic computer skills Competitive Salary and performance bonus opportunities Medical, dental, vision and supplemental plans Company Holidays 401k retirement investment Private Wellness Coaching Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services) Ongoing training and development program Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. #