Customer Service Agent Call Center, Bilingual, English and Spanish

Join ABT Insurance, a reputable leader in the insurance industry in Duluth, Georgia, as we seek a motivated and enthusiastic Customer Service Representative to join our dynamic team. Our company is committed to delivering exceptional service and ensuring the utmost satisfaction of our clients. As a key member of our in-office team, you will play an integral role by providing outstanding customer support and personalized insurance solutions. With a strong commitment to fostering a welcoming atmosphere, ABT Insurance is dedicated to building long-term relationships with our clients by offering reliable and inviting service. Your contributions will be highly valued, and you'll be part of an energetic team that believes in the power of collaboration and community. Dental Insurance Hands on Training Career Growth Opportunities Life Insurance Retirement Plan Provide excellent customer service by responding to inquiries, resolving issues, and providing information regarding insurance policies in a timely manner. Assist clients in understanding and processing their claims, ensuring accuracy and efficiency throughout the claims process. Maintain and update client information in the database to ensure all records are current and accurate. Collaborate with team members to develop and implement client-specific solutions that enhance customer satisfaction. Stay updated on company policies, products, and industry regulations to effectively inform and assist clients.

Education:
High school diploma or equivalent; additional qualifications in insurance or related fields are advantageous.

Experience:
Previous experience in customer service or insurance sales is desirable. Bilingual Spanish preferred. Customer Service: A genuine interest in helping clients and providing excellent customer service. Technical

Skills:
Familiarity with using computer systems and CRM software. #