Patient Access Specialist(Part Time)

Patient Access Specialist (Pas) I

The Patient Access Specialist (PAS) I is a highly visible, patient-facing customer service professional responsible for supporting a seamless access experience across scheduling, pre-registration, registration, and financial clearance activities. The PAS I accurately captures patient and insurance information, explains registration and payment requirements, and helps patients navigate access-related processes in person and by phone using the Epic system.

Working collaboratively with clinical, administrative, and revenue cycle partners, the PAS I supports timely patient flow and resolves routine access barriers within the assigned functional area. This developing-level role performs standardized Patient Access activities in accordance with established workflows and procedures while consistently meeting productivity, accuracy, quality, confidentiality, compliance, and service expectations.

The PAS I develops proficiency in core Patient Access functions through training, competency development, and hands-on experience. The role is expected to recognize situations that fall outside established procedures, seek appropriate guidance, and use defined escalation pathways to support accurate and timely resolution.

Key Responsibilities

• Provide courteous, compassionate, and professional service to patients, families, visitors, physicians, staff, and other customers across in-person and telephone interactions.
• Create a welcoming experience by actively listening, communicating clearly, managing expectations, and addressing routine questions or concerns within the scope of the role.
• Protect patient privacy and handle sensitive information with discretion in accordance with established confidentiality practices.
• Serve as a Greeter at Welcome kiosk locations, as assigned, and direct patients and visitors to the appropriate destination or resource.
• Schedule, pre-register, and register patients in person and by phone using Epic, following established scheduling and registration workflows.
• Interview patients and accurately enter, validate, and update demographics, contact information, guarantor details, personal information, and medical history.
• Confirm appointment and registration information, identify missing or inconsistent data, and take appropriate steps to correct routine discrepancies before service.
• Collect, review, and scan legal identification, insurance cards, signed consent forms, third-party liability documents, advance care plans, and other required documentation into the appropriate record.
• Resolve patient checklists, registration-related workqueue encounters, and assigned follow-up items within established expectations.
• Complete electronic and/or telephone benefit verification and document coverage information accurately in the patient record.
• Identify participating and non-participating insurance coverage and follow established procedures for routine benefit and eligibility questions.
• Communicate routine insurance, registration, and patient financial responsibility information in a clear and respectful manner.
• Collect and accurately document copayments, out-of-pocket payments, and past-due or previous balances in accordance with established procedures.
• Collaborate with interdisciplinary team members to support efficient patient flow and a coordinated patient experience.
• Manage bed placement activities by coordinating bed assignments for postoperative surgical patients and emergency admissions, as assigned.
• Communicate patient status updates and unresolved access issues to the appropriate clinical or operational partner to minimize delays.
• Follow established procedures when coordinating patient flow activities and seek guidance when circumstances require additional judgment or intervention.
• Complete assigned Patient Access responsibilities while developing proficiency and meeting established productivity, accuracy, quality, and service expectations.
• Follow departmental policies, standard work, documentation requirements, and established escalation pathways when completing assigned activities.
• Review work for completeness and accuracy, correct identified errors promptly, and seek guidance when issues fall outside standard procedures.
• Use Epic, workqueues, office automation tools, and other assigned technology efficiently and responsibly.
• Participate in training, huddles, competency development, and process improvement activities that support consistent workflows and patient service.
• Demonstrate receptiveness to coaching and apply feedback to improve knowledge, accuracy, productivity, and service performance.