Engagement Manager
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Job Description
Based primarily in Kinston, NC, with travel to Mobile, AL, our future Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain.
This is an excellent opportunity to join an account experiencing strong growth and play a key role in supporting major aerospace manufacturing operations.
Client Management & Relationship, Financial & Contract Management
Serve as the primary point of contact for the client across the engagement;
Build and maintain strong relationships with key client stakeholders;
Understand client needs, expectations, and pain points;
Anticipate client satisfaction risks and manage escalations;
Identify opportunities to expand the scope of services;
Maintain regular communication on progress, risks, issues, and decisions;
Monitor actuals vs. forecast;
Ensure accurate and timely invoicing;
Monitor POs, contracts, extensions, and scope changes;
Identify and manage gaps between contractual scope and actual delivery;
Support contract renewals and negotiations.
Delivery Management
Ensure end-to-end delivery quality across the teams;
Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs;
Establish and manage governance routines (weekly progress reports, internal & external meetings);
Identify and resolve operational issues;
Anticipate delivery risks and drive corrective action plans;
Ensure compliance with internal and client processes;
Drive DMIP (DM Improvement Plan) (target = +1%/yr).
Team & People Management, Staffing & Capacity Management
Lead and support the consultants;
Support recruitment and candidate selection;
Ensure effective onboarding and ramp-up;
Conduct regular performance reviews and provide feedback;
Support employee development and career progression;
Identify training and skill development needs;
Address performance, behavioral, and conflict-related situations;
Maintain employee engagement and retention;
Anticipate resource needs;
Identify capacity and skill gaps;
Coordinate recruiting, internal mobility, and resource allocation;
Anticipate backfills and transitions;
Ensure business continuity and adequate coverage.
Governance, Reporting & Performance
Establish and maintain management dashboards (SQWAL);
Prepare and lead progress reviews;
Track actions, decisions, risks, and opportunities;
Provide internal and client-facing reporting;
Drive continuous improvement initiatives.
Qualifications:
Qualifications