Customer Service Agent Call Center, Bilingual, English and Spanish

General Responsibilities As a Customer Service Representative, you will play a key role in delivering exceptional service and support to UIP's insureds, agents, and business partners. This position focuses on policy servicing, account maintenance, processing requests, and ensuring a positive customer experience. You will work closely with clients, brokers, carriers, and internal teams to provide timely and accurate service while supporting UIP's commitment to excellence. What You Will Do Provide outstanding customer service to insureds, agents, and business partners Respond to phone calls, emails, and service requests in a timely and professional manner Process Certificates of Insurance (COIs) and Evidence of Insurance (EOIs) Assist with policy endorsements, changes, cancellations, and reinstatements Request and track loss runs Maintain accurate account records and policy documentation Follow up on outstanding items and policy requirements Assist with policy issuance and delivery Maintain clear and consistent communication with clients, agents, carriers, and internal teams Support underwriting and service teams with administrative tasks as needed Contribute to a team-oriented environment focused on service, accountability, and continuous improvement What You Will Need Strong customer service skills with a professional and positive attitude Excellent written and verbal communication skills Strong attention to detail and organizational skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to work independently while contributing to a collaborative team environment Strong work ethic and commitment to delivering exceptional service Insurance experience preferred, but not required Preferred Qualifications Previous customer service experience in insurance Experience handling client inquiries and resolving customer issues Experience working in a fast-paced office environment Familiarity with commercial insurance terminology and processes Tools & Technology Experience with or can learn: Agency Management Systems (e.g., Applied EPIC, AMS360) Microsoft Office Suite (Excel, Outlook, Teams) Carrier portals and online insurance platforms Online underwriting tools and policy management systems The Details ~ Phoenix, AZ-based position with a hybrid work schedule ~ Competitive salary & bonus opportunity (Range $40,000
- $45,000 based on experience) ~ Comprehensive Medical, Dental, and Vision benefits ~401(k) with company match ~ Paid vacation and company holidays ~ Opportunity to grow your career within a rapidly expanding, relationship-driven organization