Manager, Account Management, Manager, Account Management

Account Manager (NJUS) NetJets Aviation, Inc. Customer Experience

Location:
Purpose of Position: The Account Manager is a key driver of the NetJets missionto enhance the lives of each client one exceptional travel experience at a time. As a trusted private aviation expert, you serve as the primary liaison and advocate for NetJets clients, assuming full ownership of each account's success and satisfaction. Strategic Relationship Management: Serve as the dedicated point of contact for clients, proactively building trust and rapport that extends beyond individual trips. Adhere to and improve processes, delivering consistent, high-quality outcomes while remaining flexible and solution-focused in a dynamic environment. Contribute to a knowledge-sharing culture by documenting work clearly, sharing insights, conducting research, and disseminating best practices. Champion the client's experience partnering with internal departments, advocating for swift resolution, seamless execution, and consistent service excellence. Demonstrate unwavering commitment to the successful outcome of each client journey, taking personal accountability for the perception of the NetJets brand. Operational Excellence: Manage trip details with extreme precision, ensuring every reservation is accurate, compliant with regulations, and optimized for excellence. Consultative Travel Expertise: Serve as a private aviation expert for both domestic and international travel, Consult with clients on seasonal trends, complex logistics, and destination protocols. Leverage knowledge of NetJets' fleet, operations, and contracts to enhance client experiences. Manage each flight from pre-trip planning through post-flight follow-up. Maintain, close oversight and manage the resolutions of service disruptionssuch as schedule changes, weather impacts, Air Traffic Control, and other operational irregularities. Address service deviations and analyze data to identify root causes. Implement corrective actions, and drive continuous improvement in service delivery. For a list of essential job functions, please refer to the essential functions document for this job. Bachelor's in Hospitality or Business Administration Service-Oriented Curiosity Service-Driven: How NetJets Supports You: NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. Medical, Dental, and Vision Healthcare Advocacy Employee Assistance Program Flexible Spending Accounts Health Savings Account with annual employer contribution Wellness Programs & Discounts Paid Time Off Parental Leave of Absence Life and Accident Insurance Voluntary benefits (financial protection plans) 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Short and Long-Term Disability Legal Plan Identity Theft Protection Plans Pet Insurance Family & Caregiving Support