Meetings Technical Services Specialist

We are seeking a tech‑savvy, customer‑focused Meetings Technical Services Specialist to join our Engineering & IT team. In this role, you will provide support in planning and executing the hybrid components of conferences and meetings. You’ll leverage your experience in IT and audio‑visual production to coordinate with internal teams and external vendors. You will be responsible for providing technical support and hardware maintenance in ICANN conference rooms, on‑site during meetings and events, meeting spaces to support a seamless global hybrid work environment. Support the planning and execution of the hybrid component of meetings and conferences. Support assigned tasks for meeting technology projects from concept through completion. Recommend technical implementations for continuous service improvement. Ensure reliable performance and life cycle management of hardware and AV systems that are part of the ICANN Meetings shipment, hybrid meeting kits, and global conference rooms. Manage daily operation, tech support, and maintenance for all ICANN office conference room technology. Coordinate with contractors and vendors for management of conference rooms and meetings. Act as lead Meeting Technical Services (MTS) technician for assigned events and meetings. Provide administration and tech support for MTS managed platforms. Work within rigid deadlines to produce and support ICANN meetings. Research, identify and implement appropriate Project Management Methodologies, Policies and Procedures. Direct the preparation of business cases which clearly identify Project Scope, Objectives, Costs and Benefits. Ensure adherence to Project Timelines, Budgets, Methods, Guidelines and Compliance with Applicable Laws and Regulations. Direct timely communications of Project Management Policies and Procedures, as necessary. Develop and cultivate strong Business Relationships with End‑Users and other Project Stakeholders. Work within rigid deadlines to produce and support ICANN meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) Proven results leading and overseeing customer and / or partner success stories in the following domains: front and back‑end solution architecture, development, and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs. A strong understanding of outsourcing environment, computer systems management, business principles, systems improvement, and project management Excellent presentation, verbal communication, and written English skills; English as a first language or native speaker‑level English skills Must be flexible to travel at short notice. Must be able to travel up to 40% of working time. Bachelor's Degree required, Study in Computer Science, EE, Audio‑Visual Production, or a related field desired Minimum of 5-7 years of experience, with a Bachelor’s degree in Computer Science or Audio‑Visual Production Experience working with video conferencing and AVoIP required. Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors Experience interacting at the executive level Language Fluency, both written and spoken, in English is required ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English International travel may be required to support ICANN related meetings as requested for lengths of 14-16 days for each trip, approximately three times per year, likely on different continents. Willingness and ability to travel domestically and internationally 30% of the time, or as needed Ability to travel without restrictions globally, frequently with limited notice is required Comfort level with an international work environment that requires availability at times outside normal business hours, Work is sometimes performed in a normal office environment with limited privacy and some exposure to background noise Willingness to work in the Los Angeles office a minimum of 2 days per week and based on demand for support. Work is often performed in spaces which do not offer privacy or protection from background noise, both indoor and outdoor. 60,000 + 10% Bonus + Benefits 80,000 + 10% Bonus + Benefits Final compensation packages take into consideration of a variety of factors including but not limited to a candidate’s location, work experience, knowledge, skills and other compensable factors. #