Service Writer

Found in: Resume Library US A2 - 7 days ago

Auburn Washington, United States Amerit Fleet Solutions Full time
Position Summary:
Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced and self-motivated Service Writer to join our growing team

The Service Writer will be responsible for the scheduling, customer communications, and KPI’s associated with day-to-day maintenance and repairs at our on-site Boeing facilities. Service Writer’s will work hand-in-hand with Amerit Fleet Managers (FM) and well as Boeing OAR’s for the scheduling and tracking of all routine, preventative, and emergency maintenance repairs. Service Writers are the lynchpin for communications and status updates ensuring business partners are aware of unit status, work completed, and out of services levels.  Finally, Service Writer’s will track KPI’s associated with the accounts to ensure cycle time, aging work, PM completion and downtime.

What’s in it for you? This is based in greater Seattle, WA are and is a full-time on-site position.  Benefits include medical, dental, vision, PTO, paid holidays and sick time, 401K, flexible spending accounts, life insurance, disability insurance.

 

Compensation: Competitive Pay - Paid weekly, every Friday $27-$35/hr Depending on Experience 

Essential Duties & Responsibilities:
Highly motivated self-starter with great communication and planning skills.

Supports the Fleet Manager (FM) in day-to-day operations for all on-site and satellite locations in your area of responsibility.

Service Writers will schedule all routine, preventative, and emergency maintenance throughout the facility, using a computerized maintenance management system, MAXIMO.

Service Writers will partner with the Boeing Onsite Activity Representatives (OAR) which oversee each facility and will ensure timely communication and partnership for service, repairs and daily MAXIMO updates.

Monitor repairs and repair orders from initial scheduling, task assignment, parts/service requirements, and task completion throughout the repair lifecycle, to include a quality review for time and materials, job coding, and customer communications when return to service.

Effectively communicates with all area equipment owners, technicians, mangers, and supplies to maximize productivity and minimize downtime to operational customers.

Maintain and monitor all due dates for all preventative and predictive maintenance to ensure 100% compliance and cycle times for scheduling.

Ability to partner with key stakeholders for parts, services, and transportation of Assets.

Build and report weekly summaries to show repairs KPIs, as well as completed and in-progress work, average cycle time, as well as PM completions. 

Develop ongoing key performance metrics to drive efficiency and process improvement throughout the business.

Assist and monitor work order to invoice progress in MAXIMO, partner with Amerit FP&A teams to verify revenue, hours, COGs and other data for the business.

Interprets performance data and develops periodic reports summarizing department progress toward implementing and executing the maintenance program

Key Competencies and Minimum Education:
Service Writer Experience

Fleet maintenance or Industrial maintenance experience

Data management

Demonstrated experience in providing a high level of customer service

Understanding of service intervals and standard repair times

Previous work in MAXIMO is a plus

Experience with BI platforms and report building

Requirements:

Minimum of 3 years of automotive / technical experience

Fleet maintenance, Automotive, or Industrial experience

Highly proficient in PowerPoint, Excel, Outlook

Ability to review and analyze data for weekly KPIs

Excellent organization, planning, and communication skills

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