Showroom Usher

3 weeks ago

Las Vegas Nevada, United States Wynn Las Vegas Full time
Job Description

Reporting to the Showroom Supervisor, the Usher will be required to:

Greet and engage with guests before, during and after the show.

Check and scan tickets.

Welcome guests and direct them to their seating location.

Monitor each seating section to ensure our guests have an excellent experience.

Provide excellent customer service.

Watch stations throughout the show to monitor guest behavior including taking pictures, recording or disrupting those around them.

Handle guest complaints and escalate as needed.

Be knowledgeable of theater layout and show times.

Visually sweep the theater at the end of the shows for lost and found items.

Be aware of and enforce appropriate house rules.

Monitor door and guest entry and exit.

Remain at assigned post throughout the show/event unless taking an assigned break.

Maintain a good understanding of evacuation procedures and be able to assist guests in an emergency evacuation situation.

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