Host - Ajax Tavern - Summer

3 weeks ago

Aspen Colorado, United States The Little Nell Full time
Job Description

Summary

The Host seat guests, answer phones, assist in guest requests, and generally assist service staff.

Job Posting Deadline 

Applications for this position will be accepted until April 30, 2024 for the Summer 2024 Season. 

Essential Job Functions

•   Seat guests maintaining station rotation and balance in room

•   Answer phones according to proper procedure and etiquette. Assist guest needs without transferring guest calls to other areas

•   Handles reservation requests, complete reservations properly in book, recommend alternate seating times when busy, describe facilities and cuisine

•   Check room prior to opening and before and after meal periods

•   Make side list duties, station charts for service staff

•   Report guest comments to manager and list in log book

•   Complete maintenance requests as needed. Make cleanliness and maintenance inspections as directed

•   Is familiar with hotel fire and safety regulations and procedures

•   Adhere to hotel standards, policies and procedures

•   Thank all guests at their departure

•   Make copies files and completes paperwork as needed

•   Maintains neat and orderly station

•   Checks menus after each use for cleanliness

•   Make Manager aware of guest comments and complaints

•   Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook

•   Report to shift on time

•   Comply with all policies and procedures for the Food and Beverage Department, The Little Nell, and Aspen One 

•   Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management

•   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

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