Performance Supervisor

4 weeks ago

Tampa Florida, United States OneTouch Direct Full time
OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct has a career opportunity available for a Performance Supervisor in Tampa, FL.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self-motivated and understand the value of motivating others.

Requirements:

Ability to work 45 + hours a week

Supervisory or management experience

Ability to build trust and demonstrate empathy

Engaging personality that blends well with fast-paced, goal-driven environment

Highly motivated, flexible and great attitude

Bilingual is a plus but not a requirement

Essential Duties and Responsibilities:

Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.

Monitoring daily employee attendance and schedule adherence to be able to report/project program performance based the available resources.

Tracking daily, weekly, monthly and annual projected versus actual performance metrics.

Provide resource allocation analysis so that we have adequate staff and scheduled hours to be able to meet performance requirements

Communicating performance targets and requirements to all the necessary parties responsible for driving results within the assigned program.

Communicating program goals and provide performance feedback directly to the employees working on the assigned program.

Effectively oversee and maintain employee productivity and product knowledge to drive results.

Review your daily yesterday reports for employee adherence to scheduled hours.

Resolve employee pay discrepancies.

Review the hourly flash reports to track rates and make intraday changes based on program performance.

May perform other related duties and responsibilities as assigned and/or required.

Requirements

.Competencies:

Ability to manage diverse personalities constructively.

Ability to work effectively in a stressful environment.

Ability to handle work related pressure.

Exceptional attention to detail.

Ability to multitask effectively.

Ability to prioritize your workload.

Ability to work self-directed.

Pleasant phone mannerisms.

MS Office Suite.

Education and/or Experience:

High School Diploma or GED.

Bachelors Degree Preferred.

Two plus years of call center management experience.

Two plus years of demonstrated employee management experience in a call center or similar type environment.

Benefits

A management team that cares

Consistent growth over the past 10 years

Excellent compensation & benefits package

High energy work environment

Family oriented culture

Referral Bonuses

Paid time off (PTO)

401K

Health Benefits

  • Performance Supervisor

    4 weeks ago

    Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionOneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal...

  • Performance Supervisor- Tampa

    2 weeks ago

    Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionOneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal...

  • Performance Manager

    2 weeks ago

    Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionPerformance ManagerOneTouch Direct is seeking a motivated and experienced Performance Manager to join our dynamic team. In this role, you will be responsible for leading and guiding a team of sales representatives, monitoring their performance, and providing coaching and training to ensure success.Responsibilities:Manage and...

  • Performance Manager

    4 weeks ago

    Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionPerformance ManagerOneTouch Direct is seeking a motivated and experienced Performance Manager to join our dynamic team. In this role, you will be responsible for leading and guiding a team of sales representatives, monitoring their performance, and providing coaching and training to ensure success.Responsibilities:Manage and...

  • Loader, Non Formula-nights

    2 weeks ago

    Tampa, United States Performance Foodservice Full time

    **Company Description** Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer,...

  • Shift Supervisor

    3 weeks ago

    Tampa, United States CVS Pharmacy, Inc. Full time

    A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operatio Shift Supervisor, Operations Supervisor, Supervisor, Customer Service, Retail

  • Warehouse Supervisor

    3 weeks ago

    Tampa, United States Alchemy Global Talent Solutions Full time

    We are searching for an experienced Warehouse Supervisor to manage and oversee all warehouse activities for our Moving & Relocation client based in Tampa, FL. To be a good warehouse supervisor, you must be skilled at optimising warehousing processes and an outstanding team leader. A great warehouse supervisor should be dependable and have strong...

  • Warehouse Supervisor

    1 week ago

    Tampa, United States Alchemy Global Talent Solutions Full time

    We are searching for an experienced Warehouse Supervisor to manage and oversee all warehouse activities for our Moving & Relocation client based in Tampa, FL. To be a good warehouse supervisor, you must be skilled at optimising warehousing processes and an outstanding team leader. A great warehouse supervisor should be dependable and have strong...

  • Overnight Supervisor

    2 months ago

    Tampa, United States StaffEx Full time

    Position: Overnight SupervisorIndustry: Tampa International AirportLocation: Tampa, FLPay: $15.50/hr.Hours: Open, 2 consecutive days of, 11pm-730am. Must have weekend availabilityTop reasons why you want to work for this company:Established over 100 years agoMedical, Dental, VisionBasic Life & AD&D InsuranceShort-Term DisabilityLong-Term DisabilityVoluntary...

  • Warehouse Supervisor

    3 weeks ago

    Tampa, United States Alchemy Global Talent Solutions Full time

    We are searching for an experienced Warehouse Supervisor to manage and oversee all warehouse activities for our Moving & Relocation client based in Tampa, FL.To be a good warehouse supervisor, you must be skilled at optimising warehousing processes and an outstanding team leader. A great warehouse supervisor should be dependable and have strong...

  • Warehouse Supervisor

    3 weeks ago

    Tampa, United States Alchemy Global Talent Solutions Full time

    We are searching for an experienced Warehouse Supervisor to manage and oversee all warehouse activities for our Moving & Relocation client based in Tampa, FL.To be a good warehouse supervisor, you must be skilled at optimising warehousing processes and an outstanding team leader. A great warehouse supervisor should be dependable and have strong...

  • Warehouse Supervisor

    1 week ago

    Tampa, United States Alchemy Global Talent Solutions Full time

    We are searching for an experienced Warehouse Supervisor to manage and oversee all warehouse activities for our Moving & Relocation client based in Tampa, FL.To be a good warehouse supervisor, you must be skilled at optimising warehousing processes and an outstanding team leader. A great warehouse supervisor should be dependable and have strong...

  • Warehouse Supervisor

    1 week ago

    Tampa, United States Alchemy Global Talent Solutions Full time

    We are searching for an experienced Warehouse Supervisor to manage and oversee all warehouse activities for our Moving & Relocation client based in Tampa, FL.To be a good warehouse supervisor, you must be skilled at optimising warehousing processes and an outstanding team leader. A great warehouse supervisor should be dependable and have strong...

  • Service Supervisor

    2 weeks ago

    Tampa, United States Certified Fleet Services Full time

    Job DescriptionJob DescriptionThe Service Supervisor at Certified Fleet Services plays a pivotal role in ensuring the efficient operation and growth of our service center. Leveraging deep expertise in the diesel industry, this role oversees the day-to-day activities of the service department while actively contributing to the professional development and...

  • Service Supervisor

    3 weeks ago

    Tampa, United States Certified Fleet Services Full time

    The Service Supervisor at Certified Fleet Services plays a pivotal role in ensuring the efficient operation and growth of our service center. Leveraging deep expertise in the diesel industry, this role oversees the day-to-day activities of the service department while actively contributing to the professional development and success of our team of...

  • Service Supervisor

    2 weeks ago

    Tampa, United States Certified Fleet Services Full time

    The Service Supervisor at Certified Fleet Services plays a pivotal role in ensuring the efficient operation and growth of our service center. Leveraging deep expertise in the diesel industry, this role oversees the day-to-day activities of the service department while actively contributing to the professional development and success of our team of...

  • Restoration Supervisor

    3 weeks ago

    Tampa, United States Blu Sky Full time

    BluSky Restoration wants to hire YOU as a Restoration Supervisor. This position has a starting pay of up to $35 an hour, depending on experience! Benefits Include: Medical, Dental, and Vision Insurance 401K Plan with guaranteed match Paid Time Off and Holidays Life & Disability Insurance Employee Assistance Programs Health and Wellness Programs BluSky...

  • Restoration Supervisor

    3 weeks ago

    Tampa, United States BluSky Restoration Contractors, Inc. Full time

    BluSky Restoration wants to hire YOU as a Restoration Supervisor. This position has a starting pay of up to $35 an hour, depending on experience! Benefits Include: * Medical, Dental, and Vision Insurance * 401K Plan with guaranteed match * Paid Time Off and Holidays * Life & Disability Insurance * Employee Assistance Programs * Health and Wellness...

  • Site Supervisor

    1 week ago

    Tampa, United States Walden Security Full time

    Duties may include the following; other duties may be assigned by the Operations Manager or Branch General Manager: - Responsible for the performance of all shifts and Security Officers on duty; - Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post...

  • Warehouse Operations Supervisor

    2 months ago

    Tampa, United States U.S. Venture Full time

    Competitive wages based on experience. Pay range: $22-$28/hr! Provides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication. Provides measurable feedback, suggestions for improved perfor Operations Supervisor, Operations, Warehouse, Supervisor, Manufacturing