Sr. Business Systems Analyst

3 weeks ago


Englewood Cliffs New Jersey, United States NBCUniversal Full time
Job Description

The Senior Business Systems Analyst will be a member of NBCUniversal’s Video Platform Software Engineering organization, concentrating on Ad Sales technology. The Senior Business Systems Analyst is responsible for ensuring our Ad Sales business can perform their day-to-day activities utilizing our integrated systems. This role provides front-end user support, back-end monitoring and troubleshooting for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing. 

Responsibilities: 

Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLAs

Work in a team setting with counterparts to solve issues at hand while also working solely to provide updates to stakeholders throughout the process

Understand how issues impact the business and escalate critical issues when necessary

Document and follow standard operating procedures for production troubleshooting and incident management

Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues

Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions

Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding

Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities

Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues

Works within business hours with occasional evenings and weekends as needed and during special events/seasons



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