Veterinary Receptionist

Overview:
 

 

Raymore Veterinary Center has an opportunity for a Part Time Receptionist to join our team 

 

Location: 411 Remington Plaza Ct, Raymore, MO 64083

 

Compensation: $15 - $17

 

About Us: We are a 4-doctor practice (3 currently and a new doctor joining in the summer) located in the suburban town of Raymore, half an hour from the amenities of Kansas City. We are open Monday through Friday from 7:30 am to 6 pm. No weekend responsibilities We are a general practice clinic that practices high quality, up-to-date medicine and are getting AAHA accredited by the end of the year. We see predominantly dogs and cats but do have a doctor who works with exotics as well.

 

An ideal candidate has an excellent work ethic and sense of humor – we work hard and play hard here. Our core values are: teamwork, accountability, doing the right thing, striving for continuous improvement, and service. As a member of MVP, there are opportunities to facilitate personal growth and cultivate your strengths through several interest-based programs.

 

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:
How you'll make an impact: 

 

Maintain and uphold the Core Values and Mission Statement of MVP. 

Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 

Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.  

Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.  

Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.  

Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.  

Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.  

Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.  

Verify the eligibility of clients with charge accounts.  

Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.  

Fill prescriptions refill forms and provide routine administrations instructions to clients.  

Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

 

Qualifications:
Required Knowledge, Skills and Abilities: 

 

Demonstrated commitment to MVP core values. 

Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).  

Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.  

Must have excellent spelling and grammar.  

Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. 

Ability to display tact and respect with clients and team members, even when busy or hectic.  

Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. 

Must feel and express a genuine liking for animals and their owners and for working in an animal care field. 

 

We put people first and never compromise on our values. 

Apply today for immediate consideration 

 

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

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