Summer Intern, IT
Found in: Resume Library US A2 - 7 days ago
Under direct supervision, installs, modifies, and maintains the organization’s personal computers and related systems. Installs, upgrades and backs-up software and hardware applications. Troubleshoots software and hardware failures and resolves as appropriate; educates users in resolving routine problems, using new software and providing advice and guidance as needed. On the job training and continuous support is provided in this entry-level role. This temporary, summer internship position is eligible for College students through their summer internship program. The assignment is for 10 consecutive weeks in the summer.
Salary: $20/per hour
Responsibilities:
Assists with configuring, diagnosing, identifying and resolving hardware/software and printing issues in a blended PC, tablet, Mac and smartphone wired and wireless enterprise environment.
Assists with performing software and hardware installations and adheres to established asset tracking and licensing agreements. Assists with workstation installations, relocations, and other related tasks.
Assists with resolutions to a variety of issues using technical knowledge, tools and organizational Documents all requests, troubleshooting efforts, and resolutions in the organizations’ ticketing system and keeps end-user informed. Follows established escalation procedures and alerts management to outages, priority issues, recurring problems and patterns.
Assists end-users in interpreting and implementing instructions, technical documentation or procedures as needed. Provides end-user education for systems and software products.
Performs other duties as assigned.
Qualifications:
EDUCATION:
Currently enrolled in collegiate program in the Computer/Information Technology or related field. High School diploma, GED, or national equivalency completed.
EXPERIENCE:
No experience Related experience through school work, personal projects, or other is preferred.
KNOWLEDGE, SKILLS, ABILITIES:
Demonstrated knowledge of PC related software and hardware, knowledge of productivity applications (e.g. Microsoft Office Suite).
Knowledge of ticketing systems
Demonstrated ability to take initiative, implement analytical Excellent time management, and organizational skills.
Adaptive customer service mindset including the ability to effectively interact with individuals at all levels internal and external to the organization.
Consistent ability and practice handling in maintaining confidentiality with organizational
Ability to adapt to a dynamic environment and learn department-specific computer
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per Easterseals of Southern California and/or program requirements.
Must pass all drug testing required by ESSC and a post-offer physical examination.
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