Field Service Technician
4 weeks ago
JOB DETAILS
Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for the Denver, CO area. A technician with glass glazing experience is preferred.
DUTIES AND RESPONSIBILITES
Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate 1 ton truck in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed
EQUIPMENT PROVIDED
Tools, Equipment, PPE will be provided
Mobile Phone
Assorted hand and power tools
1-ton Box Van
Steel toed Safety shoes
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