Platform Engineer: People Processes and Workflows – SF Digital HR: Employee Journey – Department of Human Resources

4 weeks ago


San Francisco California, United States City and County of San Francisco Full time
Job Description

The City is implementing ServiceNow’s Human Resources Service Delivery module as a central hub for HR processes that are utilized by the City’s diverse workforce at all levels. The Platform Engineer for People Processes and Workflows will work to develop case management and workflow applications as well as portals and reports within the ServiceNow HR Service Delivery platform.

On a typical day you may:

Build and maintain complex workflows and applications on top of the ServiceNow Platform-as-a-Service (PaaS) foundation, based on requirements provided by the Employee Journey Product Team.

Develop and implement customer and HR partner-facing portals and tools in coordination with the HR webmaster and the HR Policy and Communications team.

Participate in architectural and design decisions of products and features.

Advise on time estimations and prioritization of work items, in an agile backlog, based on customer need, technical dependencies, and level-of-effort.

Write technical documentation describing system architectures and implementations.

Document work progress and collaborate with other Employee Journey staff within work management software, Microsoft Teams, and over email.

Coordinate testing in a multi-environment ecosystem alongside technical staff, stakeholders, and end users.

Plan and execute change promotion from development through production in conjunction with the citywide ServiceNow platform owner.

Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.



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