Call Center Operator

3 weeks ago


Dayton Ohio, United States Kettering Health Full time
Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

Campus Overview:
Kettering Health Main Campus

Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.

The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.

In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.

Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.

Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.

Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).

Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.

465-bed hospital (includes newborn beds)

Responsibilities & Requirements:
Job Responsibilities:

Answer and complete telephone, pager and other communications efficiently

Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.

Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients’ families, and other members of the community) with excellent customer service skills.

Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.

Must be available to work varied shifts (1st, 2nd, 3rd on occasion).

Must be available to work weekends (Friday, Saturday, Sunday).  Performs other duties as assigned.

Job Requirements:

High school diploma or equivalent required.

Minimum of 3-years customer service, telephone operator, call center, or healthcare experience required.

Preferred Qualifications:
Skills:

Strong communication skills.

Strong attention to detail, following directions precisely.

Skilled in computer operations with the ability to work with multiple computer software programs.

Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.

Ability to problem-solve and work independently.

40 hours within a 2 week pay period. All 10:30pm-7:00am shifts with every other weekend. 

Week 1: Sunday, Thursday

 

Week 2: Monday, Friday, Saturday. 


  • Call Center Operator

    3 weeks ago


    Dayton, Ohio, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...

  • Call Center Operator

    2 weeks ago


    Dayton, Ohio, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...


  • Dayton, United States Kettering Health Full time

    Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Main Operator, Call Center, Behavioral Health, Manufacturing, Healthcare, Shift

  • Call Center Operator

    24 hours ago


    Dayton, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether its by providing care in our facilities, training...


  • Troy, Ohio, United States Hobart Service Full time

    Job Description SUMMARY This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members. Will provide 24-hour-a-day, 7-day-a-week support to field offices including logging calls to Branches and paging on-call...

  • Pediatric RN

    7 days ago


    Dayton, Ohio, United States Shriners Children's Full time

    Company Overview: Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our...

  • Pediatric RN

    6 days ago


    Dayton, Ohio, United States Shriners Children's Full time

    Company Overview: Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our...


  • Dayton, Ohio, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...


  • Dayton, United States Premier Health Partners Full time

    Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily...


  • Dayton, United States Premier Health Partners Full time

    Premier Orthopedics Englewood FULL-TIME Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily...


  • Dayton, United States Premier Health Partners Full time

    Premier ENT Associates - MVH FT/ DAYS/ 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal...


  • Dayton, United States Premier Health Partners Full time

    Belmont Physicians FT / MON-FRI / 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on...


  • Dayton, United States Premier Health Partners Full time

    OB/GYN Clinic FT/ DAYS/ 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily...

  • 3rd Shift Operator

    3 weeks ago


    Dayton, Ohio, United States Resonetics Full time

    Overview: For over 30 years, Resonetics has been a pioneer in micro medical manufacturing. The same passion for innovative laser capabilities that launched Resonetics in 1987 continues to be at the forefront of its medical manufacturing technologies. Resonetics has continued with advanced development of laser processing to solve the most complex...


  • Dayton, Ohio, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...


  • Dayton, United States Premier Health Partners Full time

    South Dayton Family Physicians FT/80 hours per pay period Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal...


  • Dayton, United States Premier Health Partners Full time

    Family Physicians of Englewood FT / 80 hours per pay period Summary of Position The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. As the first point of contact for patients, they will uphold the...


  • Dayton, Ohio, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...


  • Dayton, Ohio, United States Kettering Health Full time

    Overview: Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities,...


  • Dayton, Ohio, United States Credence Management Solutions, LLC Full time

    Overview: Credence is one of the largest and fastest growing privately-held government technology and services companies and is repeatedly acclaimed as a Top Workplace. As evidenced by our awards and certifications and maturity levels, as well as the agility and responsiveness, to tackle our customers’ most challenging mission needs. We also offer...