Patient Benefits Representative

4 weeks ago

Norfolk Virginia, United States Virginia Oncology Associates Full time
Overview:

 

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support VOA locations from our office in Norfolk.

 

Please take this quick survey once you've submitted your resume to complete the application process: 

Responsibilities:
• Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.

• Assess patients ability to meet expenses and discusses payment arrangements. Completes appropriate reimbursement and liability forms for patient's review and signature. Forwards appropriate information and forms to billing office.
• Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately

• This position is located off site at our Central Business Office, but employee may be asked to travel to practice sites based on business need.

• At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).

• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.

• Other duties as requested or assigned.

Qualifications:
• High school diploma or equivalent required. Minimum three (3) years patient pre-services coordinator or equivalent required. Proficiency with computer systems and MicroSoft Office (Word and Excel) required.

• Demonstrate knowledge of CPT coding and HCPS coding application.

• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.

• Must successfully complete required e-learning courses within 90 days of occupying position.

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