Intake Coordinator
4 weeks ago
The BHP Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff.
Intake Coordinators work across two service lines that BHP supports:
BHP Scheduling
Initial appointment scheduling for mental health and chemical health services for patients
Escalation of Crisis Calls to a licensed staff member
Diagnostic Evaluation Center (DEC)
Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location
Escalation of Crisis Calls to county crisis lines
Telemedicine request management
Inpatient bed identification
Coordination of care with established and new providers referred to by DEC
Intake Coordinators are cross trained to work within other departments to provide coverage or assistance when additional staffing is needed.
This position is on-site at Fairview Southdale's EmPATH.
Responsibilities/Job Description:
Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations:
Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs
Uses excellent telephone etiquette and active listening skills
Documents calls
Assesses and prioritizes calls
Assesses and triages client admissions using identified admission criteria
Completes client intake process:
Assesses and triages client admissions using identified admission criteria
Assures insurance reimbursement and authorization
Documents complete and accurate demographic and clinical information
Secures information pertinent to the patient visit
Obtains internal and external records when possible
Provides client or referral sources with information regarding the programs
Refers to other programs or community agencies when Fairview services are not appropriate
Secures payment for treatment
Recognizes problems and takes appropriate measures to resolve:
Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies
Identifies patients who ‘no-show’ to meet risk management criteria
Collaborates with internal and external resources to ensure efficient patient flow:
Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement
Acts as a liaison between payers, business office staff, patient care providers and site supervisor
Partners with appropriate community liaisons
Monitors patient care provider’s schedules to insure optimum productivity:
Coordinates the decision-making process in regard to intakes and waiting lists
Schedules new visits
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served:
Partners with patient care giver in care/decision making
Communicates in a respective manner
Ensures a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on population served
Provides patient education based on as assessment of learning needs of patient/care giver
Qualifications:
Required:
Bachelor’s Degree
1 year experience in a behavioral health related field, managed care or call center.
Computer proficiency
Preferred:
Bachelor’s Degree in Behavioral related field
2-3 years experience in a behavioral health related field, managed care or call center
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