Intake Coordinator

4 weeks ago


Saint Paul Minnesota, United States Fairview Health Services Full time
Overview:
The BHP Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff. 

  

Intake Coordinators work across two service lines that BHP supports:  

BHP Scheduling 

Initial appointment scheduling for mental health and chemical health services for patients 

Escalation of Crisis Calls to a licensed staff member 

Diagnostic Evaluation Center (DEC) 

Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location 

Escalation of Crisis Calls to county crisis lines 

Telemedicine request management 

Inpatient bed identification 

Coordination of care with established and new providers referred to by DEC 

Intake Coordinators are cross trained to work within other departments to provide coverage or assistance when additional staffing is needed. 

 

This position is on-site at Fairview Southdale's EmPATH.

Responsibilities/Job Description:
Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations: 

Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs 

Uses excellent telephone etiquette and active listening skills 

Documents calls 

Assesses and prioritizes calls 

Assesses and triages client admissions using identified admission criteria 

Completes client intake process: 

Assesses and triages client admissions using identified admission criteria 

Assures insurance reimbursement and authorization 

Documents complete and accurate demographic and clinical information 

Secures information pertinent to the patient visit 

Obtains internal and external records when possible 

Provides client or referral sources with information regarding the programs 

Refers to other programs or community agencies when Fairview services are not appropriate 

Secures payment for treatment 

Recognizes problems and takes appropriate measures to resolve: 

Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies 

Identifies patients who ‘no-show’ to meet risk management criteria 

Collaborates with internal and external resources to ensure efficient patient flow: 

Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement 

Acts as a liaison between payers, business office staff, patient care providers and site supervisor 

Partners with appropriate community liaisons 

Monitors patient care provider’s schedules to insure optimum productivity: 

Coordinates the decision-making process in regard to intakes and waiting lists 

Schedules new visits 

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served: 

Partners with patient care giver in care/decision making 

Communicates in a respective manner 

Ensures a safe, secure environment 

Individualizes plan of care to meet patient needs 

Modifies clinical interventions based on population served 

Provides patient education based on as assessment of learning needs of patient/care giver 

Qualifications:
Required: 

Bachelor’s Degree 

1 year experience in a behavioral health related field, managed care or call center. 

Computer proficiency 

Preferred: 

Bachelor’s Degree in Behavioral related field 

2-3 years experience in a behavioral health related field, managed care or call center 



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