Transcon Agent

Job Description

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. 

KEY RESPONSIBILITIES:

Ensure smooth and timely shipment process flow

Ensure accurate and timely data entry into our operational system based on defined metrics

Track and trace shipments

Provide proactive and clear communication to internal and external customers

Ensure accurate and timely client billing, including dispute resolution

Understand customer expectation to ensure all the elements of the SOP and KPI’s are met

Ensure compliance to company policies and external regulations

Complete cross training in order to support team coverage 

Professionally represent Expeditors to our customers, service providers, and government agencies

EXPECTATIONS :

Continually identify areas to improve efficiency

Embrace and adopt technology to optimize their ability to complete their work

Achieve standard of 52 hours training per year, including all mandatory trainings

Drive and develop customer relationship in order to exceed their expectations

Have a sense of urgency, be willing to help by offering solutions

*LOCAL Applicants ONLY*

*NIGHT SHIFT: start time 12:00(noon) to 9:00pm*

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