Customer Service Associate
Found in: Resume Library US A2 - 2 weeks ago
The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder, the Masterbrand field Team and Subcontractors to problem solve any customer needs that may arise.
Organizational Relationship
The Customer Service Associate reports to the Operations Manager
Accountabilities
Answer customer calls.
Respond to all customer communication within 2 business hours of receipt.
Diagnose and prescribe solutions to resolve customer concerns.
Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
Enter customer orders and quotes using our designated systems.
Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Confirm and stage parts for technicians.
Communicate scheduled completion dates with Customers for scheduled service appointments.
Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
Other duties, incidental or regular, may be assigned at management’s discretion.
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Customer Service Associate
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Customer Service Associate
Found in: Resume Library US A2 - 2 weeks ago
Punta Gorda, Florida, United States MasterBrand Cabinets LLC Full timeJob Description The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder, the Masterbrand field Team and Subcontractors to problem-solve...
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Client Services Associate
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Client Services Associate
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Riverview, United States FIG Talent Solutions Full timeYOUR ROLE:As part of the Client Services Associate Function, you will assist with the operations associated to client care, relationship services, information services, and marketing initiatives. Activities such as serving as the direct point of contact for prospects and clients, assisting with the promotion and organization of client events, and the...
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Client Services Associate
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Riverview, United States FIG Talent Solutions Full timeYOUR ROLE:As part of the Client Services Associate Function, you will assist with the operations associated to client care, relationship services, information services, and marketing initiatives. Activities such as serving as the direct point of contact for prospects and clients, assisting with the promotion and organization of client events, and the...
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Client Services Associate
Found in: Appcast US C2 - 1 week ago
Riverview, United States FIG Talent Solutions Full timeYOUR ROLE:As part of the Client Services Associate Function, you will assist with the operations associated to client care, relationship services, information services, and marketing initiatives. Activities such as serving as the direct point of contact for prospects and clients, assisting with the promotion and organization of client events, and the...
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Found in: Resume Library US A2 - 7 days ago
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Found in: Resume Library US A2 - 5 days ago
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Found in: Resume Library US A2 - 7 days ago
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