Turndown Attendant

Found in: Resume Library US A2 - 7 days ago

WaileaMakena Hawaii, United States FAIRMONT Full time
Job Description

Job Title: Turndown Attendant | Casual

Hourly Rate: $25.00

As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day – and you will take pride in knowing that your thoughtful attention to detail makes them feel welcomed and cherished.

What you will be doing:

Overall tidying of occupied guestrooms to include, but not limited to: turndown beds, dusting, neatly arranging guest belongings, removing soiled linen, retrieving clean linen from linen closets, vacuuming, amenity replenishment and bathroom cleaning if required

Report any mattress protector, blankets, bedspreads and valances in need of change

Call In Room Dining for removal of trays/trolleys

Regularly update, record and/or report suite status: turned down, do not require service, Privacy Please, etc.

Take accurate room status reports at the end of the shift

Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment

Keep linen closets, supply closet and landing organized and clean

Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Focus attention on guest needs, remaining calm and courteous at all times

Be knowledgeable of the island, our resort and its offerings in order to be our guests’ trusted guide

Carry out duties in accordance with company policies/procedures to ensure safety and security of guests and colleagues, including reporting suspicious persons and lost and found items

Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures

Follow hotel and departmental policies, procedures and service standards

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