Deskside Technician

3 weeks ago

Grand Rapids Michigan, United States ABC Technologies Full time
Overview:
The Deskside Technician plays a crucial role in providing technical support and assistance to employees at ABC. This position involves supporting end-users' IT needs, maintaining hardware and software, and ensuring seamless operations across two facilities. The role requires regular travel and interaction with users to troubleshoot issues and implement solutions efficiently.

Responsibilities:
Technical Support:

Provide hands-on technical support to employees within both facilities, resolving hardware, software, and network issues promptly.

Assist users with software installations, updates, and configurations.

Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary.

User Assistance:

Offer on-site guidance and training to employees on using various software applications and technological tools.

Address user inquiries related to IT systems and applications, offering clear and concise instructions to resolve issues.

Systems Maintenance:

Conduct routine maintenance and updates on computers, printers, peripherals, and other IT equipment.

Documentation and Reporting:

Maintain accurate records of technical issues, resolutions, and equipment inventory for both facilities.

Generate reports on recurring issues, system performance, and equipment status for review by the IT Supervisor.

Security and Compliance:

Adhere to company policies and security protocols, ensuring compliance with data protection regulations.

Assist in implementing and maintaining cybersecurity measures to safeguard company data and systems.

Collaboration and Communication:

Collaborate with the IT team to execute IT projects, upgrades, and deployments.

Communicate effectively with users, understanding their needs and providing timely updates on issue resolution or system changes.

Qualifications:
Proven experience as a Deskside Technician or similar role, preferably in an automotive or manufacturing environment.

Proficiency in troubleshooting hardware, software, and network issues.

Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.

Excellent communication and interpersonal skills with the ability to convey technical information clearly.

A valid driver's license and willingness to travel between facilities regularly.

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