Bilingual Account Manager
3 weeks ago
Other duties may be assigned on an as-needed basis.
What you will be doing:
Effectively retain and grow existing Book of Business in New York City
Work with RTS clients and Operations on Business Integrity Commission (B.I.C) required waste surveys, to drive rate increases and ensure profitability.
Re-sign out of contract accounts, with a focus on select customers and NYC franchise territories.
Attain retention metrics and ensure customers remain under contract
Generate new opportunities within existing portfolio customers for new sites, new services, and cross selling opportunities.
Identify sustainability opportunities to enhance the clients waste profile and increase RTS’ profits
Attend sales appointments, joint sales calls and conduct business reviews with accounts on a regular basis.
Utilize CRM daily for customer activities and sales pipeline management
Use customer and prospect CRM management software and update relevant information held in these systems daily.
Meet and exceed all monthly, quarterly, and annual KPI’s
Liaise closely with customer care and operations team to help mitigate retention
Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs
Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city bylaws and other regulations to set and meet waste and recycling goals.
Attend and present at client meetings (via team, zoom, phone or in person as needed) as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
Other duties or projects as requested
Requirements
Education and Experience
Bachelor’s Degree in business or environmental studies preferred
Must be fluent in England & Spanish
5 years’ experience managing relationships in B2B Environment
Strong analytical skills and ability to develop insights from available data sources
Ability to draw out strategy and plans from analytical insights (Ie: finding the win-win solutions)
NYC Waste industry experience
Priority management skills
Effective negotiation skills
Effective written and oral communication skills (Ie: active listening)
Customer relationship development and management
Presentation skills (Ie: one on one and to Executive level)
Proficiency with Microsoft Office Suite
Ability to deal with ambiguity
Analytical thinker with strong problem-solving skills
Ability to adapt and change
Works well under pressure to meet deadlines
Meticulous attention to detail
Detail oriented and organized with proven experience in simultaneously managing multiple projects
Benefits
At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.
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