Career Navigator

1 month ago

Gallatin Tennessee, United States EDSI Solutions Full time
Overview:
Salary $45,000 year

Scope of Position: As a Career Navigator at our high-volume Comprehensive Job Center, you will play a pivotal role in providing career counseling and job placement assistance to our customers. Your primary responsibility will be to offer support and assistance in all facets related to obtaining, retaining employment, and advancing in their careers. This role demands an organized individual capable of efficiently managing multiple responsibilities simultaneously.

Responsibilities:
Key Responsibilities:

Conduct personalized assessments of work, family, and personal development needs, and opportunities for each customer

Determine WIOA eligibility and ensure accurate completion of required documentation for enrollment into the Adult, Dislocated Worker and Youth program

Facilitate program enrollments to meet assigned goals promptly

Establish professional one-on-one relationships with customers to address challenges hindering employment

Provide referrals to appropriate community or social service agencies when necessary

Encourage customer participation in planned activities and ensure follow-through

Support with outreach and marketing initiatives to attract new customers to the American Job Centers

Identify job-ready customers and refer them to Job Developers for employment opportunities

Oversee customer activities and assist in scheduling workshops

Initiate supportive services and follow through on subsequent steps

Maintain an organized customer database and detailed documentation of all interactions

Manage customer files efficiently

Perform accurate and timely data entry as required

Share pertinent information with appropriate staff and funding agencies

Conduct consistent and comprehensive case management follow-up, ensuring all required contacts are made

Document all participant interactions and activities in case progress notes

Assist in the preparation of project reports, as necessary

Ensure the achievement of positive outcomes and goals

Collaborate with the team to implement processes that enhance customer engagement

Efficiently manage a high volume of work using strong time management skills

Embrace other opportunities as they arise

Qualifications:
Education and Experience Requirements:

Previous career counseling experience is essential

Demonstrated ability to prioritize tasks and accurately document visits and contacts

Proficient in telephone, computer, and written communication skills

Ability to maintain flexibility in a fast-paced environment

High school diploma required; Bachelor's degree or equivalent experience preferred

Must have a valid driver’s license, clean driving record and reliable transportation

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