Control Room Operator

3 weeks ago

Fort Worth Texas, United States AECOM Full time
Job Description

AECOM is seeking a Control Room Operator to be based in Fort Worth, TX.

Scope of Work: 

Control Room Operators are responsible for monitoring and reporting incidents on the 

Dallas/Fort Worth Region area highways. The primary responsibility of this position is to 

use intelligent transportation system devices to search for and verify incidents, lane 

closures and monitor congestion. Once the Operator has confirmed the information, 

respective first responder agencies co-located at the Fort Worth TMC or other control 

centers are notified along with the distribution of traveler information to motorists 

through various methods including electronic message signs.  

Other responsibilities include: 

Monitoring events and equipment status with closed circuit TV cameras (CCTV), 

incident response crews and TMC Lonestar software. 

Managing and logging events and congestion using the TMC software, and ITS 

devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and 

Dynamic Message signs (DMS). 

Coordinating and dispatching incident response crews to incidents in a safe, 

timely and efficient manner. 

Detecting, confirming and tracking equipment faults affecting control room 

equipment (e.g., central system, computers, CCTV monitors, and large screen 

display units) and system field equipment (e.g., CCTV, VDS, DMS). 

Coordinating with internal operations staff on all control room activities while 

communicating essential and timely incident data with external clients at regional 

traffic operations centers. 

Informing first responders of traffic related events involving injury and assisting 

with coordination of lane closures and diversion routes. 

Coordinating incidents with local multiplicity such as City of Fort Worth signal 

operations when needed. 

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