IT Helpdesk Specialist

We are seeking a highly motivated and skilled IT Helpdesk Specialist to join our IT team. In this role, you will play a crucial part in ensuring smooth software deployment and onboarding processes for our employees. You will work closely with our IT team and end-users to provide technical support and assistance related to software installation, configuration, and onboarding activities.

 

Key Responsibilities:

- Software Deployment: Install, configure, and deploy software applications to end-user devices.
- Onboarding Support: Assist in the onboarding process for new employees, ensuring they have the necessary IT resources, software, and access.

- Troubleshooting: Diagnose and resolve software-related issues and provide technical support to end-users.

- Documentation: Maintain accurate records of software deployments and create documentation for troubleshooting procedures.

- User Training:Provide training and guidance to end-users on software usage and best practices.

- Collaboration: Collaborate with the IT team to identify and implement software improvements and updates.

- Customer Service: Deliver exceptional customer service, addressing IT inquiries and issues promptly and professionally.

- Compliance: Ensure compliance with IT policies, security standards, and software licensing agreements.

  

Join our team and help us drive excellence in software deployment and onboarding

Requirements

Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required).
- Proven experience in software deployment, onboarding, and IT support.
- Proficiency in software installation, configuration, and troubleshooting.
- Strong communication and interpersonal skills.
- Exceptional problem-solving abilities.
- Familiarity with [mention any relevant software or tools].
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) a plus.

Benefits

What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Weekly payroll & Accrued paid time off

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