Field Service Tech, Assoc

1 month ago


Orlando Florida, United States Orlando Health Full time
Position Summary:
The Field Service Technician, Associate, assists customers with technical support of desktop computers, laptops, mobile devices, printers, applications, and related technology. Support includes specification, installation/move projects, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Orlando Health customers.

Responsibilities:
Essential Functions
 Assists with the installation, configuration, and ongoing usability of desktop computers, laptops, mobile devices, peripheral equipment and software within established standards and guidelines.
 Demonstrates proficiency in the role and escalates to senior technician or supervisor when help is needed.
 Works with Service Desk, Operations, Applications, and Engineering staff as appropriate to determine and resolve problems received from clients.
 Interacts with numerous computer platforms in a multi-layered client server environment.
 Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
 Performs proactive maintenance of computing hardware.
 Performs upgrades to end user devices to ensure longevity.
 Maintains accurate records in ticketing system and regularly updates asset information and status in the configuration management database.
 Responds to emails/pages and sets expectations with customers based on priority, impact, and urgency.
 Participates in on call rotation for after hours and weekend coverage.
 Creates and maintains interdepartmental relationships.
 Maintains knowledge on current industry trends.
 Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
 Maintains compliance with all Orlando Health policies and procedures.

 

Other Related Functions
 Responds to pages within department guidelines.
 Supports Hospital Command Centers during emergency situations.
 On-call for after-hours support of customer issues.

Qualifications:
Education/Training
High School diploma or equivalent.

Experience
A minimum of one (1) year of information technology or customer support experience.


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