Customer Associate, Full Time- Evening

Found in: Resume Library US A2 - 2 weeks ago


Calumet City Illinois, United States The University of Chicago Medicine Ingalls Memorial Full time
Job Description:
Join us at the forefont at Ingalls Memorial as a Customer Associate in the Family Care Center in Calumet City

 

As a Customer Associate you will perform general reception duties which includes checking patients in and out, telephone message retrieval and routing, updating demographic, insurance information, general filing, and maintenance of medical charts. 

 

Essential Job Functions 

Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff

Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of  medical chart

Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer. Receives cash and other payments, reconciles balances at end of shift. Makes bank deposits as requested  

Files and retrieves medical records from storage areas as requested  and according to department procedures and policy.

Required Qualifications 

High school diploma or equivalent

Experience in the basic computer software programs

Demonstrated ability to develop others in areas of continuous process improvement, and customer service

Delivery and self-directed team work

Moderate typing skills (minimum 30wpm) 

Preferred Qualifications 

1 to 2 years experience in health care setting

Insurance and collections experience 

Position Details

Job Type/FTE: Full  Time

Shift: Evening (8-hr) 

Unit/Department: Family Care Center, Calumet City

CBA Code: Non Union


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