Perioperative Support Services Supervisor

Job Description

General Summary

Under general direction, assess and direct the implementation of staffing, departmental or procedural changes. Coordinate and supervise the support functions including: Business Operations, Materials Management and staff such as Anesthesia Techs and OR assistants. Ensures complete and proper preparation of the department and the operating rooms for patient/case needs.  Works with team to run daily OR schedule from a technical perspective. Operates within budgetary parameters, ensures appropriate resources (staff, supplies, and equipment) are utilized based on complexity of procedures, patients and service locations.  Provides input on performance evaluations and participates in corrective actions and staff counseling as needed.  Coordinate and delegate equipment, supplies, room turnovers, transport of patients, storage of OR beds, equipment, including anesthesia turnover. Coordinate business operations such as financial/budget reports, purchasing, inventory, contracts, vendor management and other related areas.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve and its individual residents.      

Reporting Relationships

Reports directly to the Perioperative Services Operations Manager with indirect reporting to the Nurse Manager of procedural areas to which assigned.

Provides supervision of all departmental support personnel.

Working Conditions

Works inside, in a clean well-lighted environment.  May be exposed to frequent interruptions and multiple crisis situations.  Potential for regular exposure to communicable diseases and hazardous materials, such as chemicals and cleaning agents, requiring the observation of Standard (Universal) Precautions and safe handling practices.  May be physically and verbally abused by patients.  Expected to work on rotating shifts including weekends and holidays as necessary.  May be expected to work on other than regular Unit to provide adequate staffing, if the need arises.  Participates in temporary assignment measures of Department of Nursing.  This position has been classified as medium exposure risk and requires the completion of an annual respirator mask fitting.

Physical Requirements

Standing, sitting, bending, and walking is required three (4) to five (7) hours/shift.  Involves heavy lifting, carrying, pushing, and pulling of patients and equipment weighing in excess of one hundred 100 lbs in accordance with Safe Patient Lifting policy.  Fingering, reaching for, grasping, and handling equipment/supplies zero (0) to three (3) hours/shift.  Requires hearing/listening to differentiate sounds three (3) to five (5) hours/shift.  Visual acuity is necessary to read charts, document, and use various instruments/equipment zero (0) to three (3) hours/shift.  Requires appropriate listening and speaking skills to converse with patients, staff, visitors, and physicians zero (0) to three (3) hours/shift.

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES

Standards of Service Excellence

Dedicates oneself to exceptional service by practicing, supporting and exemplifying the Standards of Service Excellence behaviors in daily work practices.

Attitude Standard

Treats all customers as our priority

Demonstrates care, courtesy and respect when providing high-quality service

Thanks customers for choosing UM BWMC

Appearance Standard 

Dresses professionally

Wears ID badge correctly

Maintains a neat and organized work area

Accountability Standard 

Respects and takes pride in UM BWMC

Uses sound judgment

Accepts responsibility for own job and  actions

Avoids blaming others

Apologizes for mistakes; makes things right when you can

Communication Standard

Answers telephone call within three rings; identifies  name & department

Avoids medical jargon

Limits personal cell phone use

Courtesy Standard 

Extends an offer to provide additional service

Acknowledges customer’s arrival and wait time

Allows others to enter and exit first

Maintains appropriate noise levels

Frequently stops to assist patients/visitors with directions

Personally walks the patient/visitor to destination

Engages visitors in elevators

Practices Service Recovery when necessary

Uses or directs patients, visitors, or employees to proper elevators

Can identify proper elevators for

Visitor Elevators

Patient and Staff Transport Elevators

Support Services Dirty/Clean Elevators

Privacy Standard

Keeps patient and employee information confidential

Communicates confidential information on a need-to-know basis

Provides privacy and dignity to all patients; respects patient privacy

Maintains confidentiality while on phones and computers

Safety Standard

Reports incidents promptly

Wears personal protective equipment

Identifies and reports safety hazards

Teamwork Standard

Shows courtesy, respect and consideration to fellow employees

Assumes co-worker wants to do a good job

Provides praise and recognition

Receives peer recognition

Addresses concerns appropriately

Helps when he/she can; asks for help when needed

Competency Assessment Process

Demonstrates specialty specific competencies.

Demonstrates competencies required as outlined in the departmental performance standards.Maintains safe environment utilizing appropriate equipment and safety devices.

Recognizes vital signs that fall outside of normal limits.

Recognizes the potential for abuse or neglect.

Demonstrates knowledge base and actions in the care of age specific populations.

Demonstrates an awareness of own learning needs and seeks ways to meet these in order to maintain competency and respond to departmental demands.

Attendance

Maintains a satisfactory attendance record

DEPARTMENT SPECIFIC DUTIES AND RESPONSIBILITIES

Maintains accountability for meeting basic physical, psychosocial, and environmental needs of the patient.

Assumes administrative responsibility for specified aspects of unit operations, as assigned by the Perioperative Services Operations Manager

Ensures efficiency and consistency of unit operations through implementation and monitoring of departmental policies and standard operating procedures.

Supports administrative perspective when interpreting policy decisions to staff.

Combines ethical judgment with technical skills within the policy and legal guidelines of the organization.

Participates in the development and achievement of unit goals and objectives.

Recommends changes and improvements to operations, and prepares justification of same.

Participates in review and/or revision of unit standards to include policies, Procedures, protocols and standard operating procedures.

Leads supply chain inventory

Assumes responsibility for Human Resources functions, as assigned.  

Participates in or oversees staffing and scheduling of designated personnel.

Completes performance reviews on designated and personnel.

Actively participates in recruitment and retention activities for designated area.

Coordinates orientation, inservice and continuing education activities with the OR educator

Ensures material resources are adequate to meet the needs of designated patient population.

Identifies alternatives that represent improvement to existing supplies and equipment.

Participates in and/or provides significant input into budgeting process for supplies and capital equipment.

Performs any and all duties involving direct patient care as assigned by the RN within guidelines provided by the Maryland Nurse Practice Act and hospital policies and procedures.  Works in coordination with charge nurse.

Maintains a clean, healthy, and quiet environment for patients, visitors, and associates. Directs and performs Operating Room environmental responsibilities, patient transfers, and maintains room supplies. Prioritizes duties and directs anesthesia aides/ technicians.

Maintains effective communication with all levels of the patient care team utilizing lines of authority appropriately.  Trains and mentors new staff.

Formulates and maintains effective working relationships with all healthcare team members, patients, and significant others.

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