Royal Service Agent

Found in: Resume Library US A2 - 6 days ago


San Diego California, United States FAIRMONT Full time
Job Description

Royal Service Agent

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Royal Service Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.

Rate of Pay: $19.67/hr

Summary of Responsibilities:

Reporting to Director of Guest Experience, responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging service

Update reservations ensuring a flawless check in and check out process

Ensure revenue is maximized by up-selling and recommending hotel facilities

Liaise with Sales and other departments as required

Answer telephone and email inquiries in a timely manner

Assist guests regarding hotel facilities in an informative and helpful way

Process all external and internal calls either by redirecting calls or assisting the guest

Take ownership of the guest’s request and ensure follow up according to the hotel’s standards

Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

Maintain and monitor the “Royal Service” software system

Serve as a liaison for guests requiring information relating to all aspects of the hotel

Handle and distribute faxes, voice messages and written messages for internal and external guests

Have full knowledge of the hotel’s emergency procedures

Follow department policies, procedures and service standards

Follow all safety policies 

Other duties as assigned

 



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