Royal Service Agent
Found in: Resume Library US A2 - 6 days ago
Royal Service Agent
At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Royal Service Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
Rate of Pay: $19.67/hr
Summary of Responsibilities:
Reporting to Director of Guest Experience, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Process all external and internal calls either by redirecting calls or assisting the guest
Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service” software system
Serve as a liaison for guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external guests
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
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