Client Service Technician

Found in: Resume Library US A2 - 1 week ago


Lafayette Colorado, United States Eurofins USA Food Testing Full time
Job Description

Demonstrate and promote the company vision and mission; promote company image through exercising sound and ethical business practices as related to the public and our customer

Continually strive to improve the quality of work we provide to our clients through existing and new technologies

Maintain cooperative working relationships with all company employees. Communicate professionally, timely and clearly to co-workers, including "intra" and "inter" departmental employees.

Interact with Interco Representatives at sister labs to coordinate sample logistics, RUSH requests, answer questions and inquire about results.

Assist in maintaining a safe and clean laboratory and work environment

Answer phones and respond to incoming client email requests for services; communicating statues and TAT; communicating to lab client requirements and requests

Receive and resolve client concerns and complaints; enter issues into complaint management systerm; work with laboratory management to assist with resolution

Receive and manage incoming client orders for supplies

Assist with registration of incoming client samples

Assist with preparation of samples to be sent to sister labs or other contract labs for subcontracted work


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