Program Office Assistant/Talent Engagement Spec

1 month ago


Chicago Illinois, United States Equus Full time
Job Description

Greets clients and manages activity flow in busy reception area

Responds to business phones including directing callers to appropriate staff, responding to voicemail messages left after hours within 24 hours of receipt, scheduling client appointments and reaching out clients who fail to report for appointments. 

Manage client information in a specialized database that includes  follow-up appointment with 95% accuracy rate and route and close out cases in database within 24 hours.

May perform client outreach duties

Prepare outgoing mail, including shipments as requested, and ensure that mail is sent out each day.  Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time

Ensure postage meter has sufficient postage for the week's mail

Assist with copying, scanning projects as needed, sort and distribute faxes

Assemble informational materials or packets as requested

Assist with general reports, including data gathering via the computer system, printed reports or other available information

Other duties as assigned



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