Traffic Monitoring Call Center/Surveillance/Dispatcher– Florida’s Turnpike Enterprise
3 weeks ago
AECOM is seeking Traffic Monitoring Dispatcher(s) based in the Orlando for the Florida Turnpike Enterprise. The starting pay will be $18.54hr.
The Traffic Monitoring Dispatcher position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center (TMC) Dispatchers are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation (FDOT) personnel, and other partnering agencies.
ABOUT THE OPPORTUNITY
The TMC in Orlando, FL, houses a 24/7/365 program that provides incident management, dispatching, and traveler information services for Florida’s roadways. AECOM’s operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, FDOT staff, and mobility stakeholders of FDOT.
For a virtual look at AECOM TMC operations, please copy and paste the following link into your browser address bar:
The routine responsibilities of this position include, but are not limited to:
TECHNICAL RESPONSIBILITIES:
Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps
Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity
Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
Dispatch Road Rangers safety service patrol who provide roadside services on freeways in the South Florida region related to traffic crashes and roadway hazard events
Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or FDOT personnel
Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary
Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather
Coordinate and collaborate with FDOT signal personnel which is the program tasked with performing FDOT’s traffic signal management services
Update information on FDOT’s traveler information website, (url removed)
Participate in technical and customer service training and certification activity as required by the program
Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
Perform routine updates of asset records, equipment, and contact lists
COMMUNICATION RESPONSIBILITIES:
Perform communication tasks consistent with the program’s high level of customer service expectations and training
Dispatch and communicate with road rangers using program-directed radio and phone communication protocols
Communicate with appropriate local agencies, authorities, and RISC wrecker companies to effectively monitor and clear traffic incidents
Answer phone calls and provide information or assistance to motorists, FDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate
Answer phone calls for FDOT statewide maintenance staff outside of business hours; and dispatch the necessary personnel
Communicate via radio/phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
Communicate via radio/phone with Department personnel statewide, including FDOT Maintenance and Construction personnel, FDOT Traffic Operations management, and FDOT management, as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance, and construction activity, and related weather conditions
Perform written documentation of activity and communication in a clear, concise, and complete manner
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