Teller

Overview:
The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.

Responsibilities:
Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers’ additional needs and thank them as they leave.

Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.

Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals.

Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers’ cheques and official checks.

Perform additional duties as assigned.

Qualifications:
High school graduate or GED

At least six (6) months of customer service experience

Basic knowledge of math concepts and principles

Detail oriented – must be able to process transactions accurately and efficiently

Ability to work in a team environment

Excellent customer service and sales skills

Ability to meet and greet the public in a professional manner that reinforces TMK’s service standards

Ability to display professional appearance and mannerisms

Ability to recognize customer needs and make appropriate referrals

Ability to meet referral goals in a retail environment

Basic computer skills

Ability to learn internal technology systems to perform work tasks

Must pass Teller Simulation test

Ability to communicate effectively

Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)

Balancing experience preferred

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

---