Driver Helper

Overview:
A driver helper works with drivers to:

Deliver products or equipment to customers and clients,   

Are responsible for all tasks except for driving, such as loading and unloading the truck, interacting with customers, and filling out paperwork to record deliveries.

Work full time, and many works overtime as well.

 

This is a fast-paced, outdoor position that requires the ability to continually lift items and carry packages that can weigh as much as 70 pounds.

 

Early starts and late finishes are common with this job, and people in this role often work weekends and holidays to cover busy periods.

 

Applicants for this role should have excellent physical conditions, great customer service skills, and the ability to multitask and adhere to tight deadlines.

Responsibilities:
Assisting Drivers with Deliveries
A driver helper’s main responsibilities include assisting the driver with loading and unloading the truck, delivering equipment or products to customers and clients, helping drivers navigate to each destination on schedule, and recording delivery logs.

Reporting Problems
If there are any issues with a delivery or problems with a deadline, it is a driver helper’s responsibility to report it to a supervisor or senior staff member and help resolve the problem if possible. They work with the driver to fill logs and reports of each delivery for an accurate record of what has been completed.

Interacting with Customers

Driver helpers communicate with customers and clients to ensure they are happy with the service they received. They also ask for feedback to resolve a customer’s complaints or issues if necessary. This part of the role also includes collecting payments.

 

Assisting with Navigation and Routes
As part of this job, driver helpers work with the main office or warehouse logistics staff to update the driver of any route changes, assist with navigating to locations, and keep track of schedules. This involves managing the GPS to input new ZIP codes and updating records or changes to the delivery route.

 

Load/Unload Trucks
Driver helpers assist Load and unloading the truck at the start/end of each shift and help always keep it clean and tidy in preparation for other colleagues’ use. This includes handling the bin-raising device on the rear of the truck to load and unload equipment or products.

 

Merchandiser
Driver helper must accommodate the product in some of the stores to which they are going to download.

 

Collect Payments
Driver helper must collect and receive payments from clients (check or cash) and take the necessary paperwork for the accounting department.

Qualifications:
Driver helpers are in a good condition physically, have the endurance to work long hours, work well as part of a team, and can stick to tight deadlines.

Some previous experience in addition to the following abilities:
• Physical stamina – driver helpers are responsible for lifting heavy items and unloading equipment onto or off vehicles, so they need the strength and stamina to keep up with this kind of work.
• Customer service – driver helpers often interact directly with customers, so strong customer service skills are necessary in order to remain professional and polite at all times and to resolve any complaints or issues with deliveries.
• Teamwork – this role involves working closely with colleagues and assisting them with deliveries and loading equipment, so applicants need to have professional collaboration skills.
• Punctuality – driver helpers work a tight schedule and are required to complete a certain number of deliveries in a set time frame, so they must be punctual and manage their time efficiently.

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