Digital Operations Coordinator

3 weeks ago

Englewood Cliffs New Jersey, United States NBCUniversal Full time
Job Description

The Digital Network Operations Center (DNOC) is NBCUniversal’s first 24/7 digital operation predicated on delivering holistic OTT content distribution, proactive monitoring, and issue resolution across the entire portfolio of VOD and Live streaming ecosystems.

The Digital Operations Coordinator (L1) is tasked with executing the daily monitoring of Digital NOC processes to ensure the proper distribution of all NBCUniversal/Peacock digital and linear properties. The Coordinator requires a strong working knowledge of all functions within the operation and monitors system health through a combination of “eyes on glass” and alert base monitoring.  Other responsibilities include but are not limited to IRD management, real-time platform validation, issue investigation, and device management.  Overall, a Digital Operations Coordinator (L1) is accountable for validating the set standards of reliability across the linear and digital environment, by properly monitoring all designated workflows and adhering to established performance thresholds.

This role is a unique opportunity to join a cutting-edge team that is pioneering digital delivery and distribution for the industry.

Partner with Engineering teams to manage terrestrial and cloud distribution architectures

The coordinator will be responsible for assisting the team in managing this full portfolio of hardware, troubleshooting, onboarding, and replacing this hardware as required.

The coordinator will play a key role in helping complete critical migrations for distribution and/or upgrading in field devices.

Monitor the end-to-end distribution of NBCUniversal’s digital library across a diverse portfolio of products, platforms, and partnerships

Validate the set standards of reliability throughout the digital environment by properly overseeing all designated workflows and adhering to established performance thresholds

Aid in escalation, reporting, and resolution communications across the digital footprint and larger organization

Execute device and platform endpoint checks to ensure LIVE/VOD availability and playability

Develop workflow expertise and communicate knowledge throughout the operation

Collaborate with Technical Operation peers on delivery assurance to internal and external clients

Unite with the internal Leadership team to develop technological and operational enhancements

Create and maintain strong working relationships with external distribution partners

Analyze issue trends and discrepancies 

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